Closing Date: 15/10/25 at 5:30pm
Location: Hertfordshire
Salary: £32,000 pa, plus on-call payments
Report to:
Director of Operations
Responsible for:
Staff in Outreach and ISAS Service
About the Company
At Safer Places our team is our most important resource and asset. Having a highly competent survivor focused, experienced and resourceful team is key to delivering a high-quality service. We are committed to supporting our staff and to providing continued professional development and offer an excellent range of training and qualification packages.
We value diversity and recognise the strengths that different life and work experiences bring and welcome applications from people of all work and educational as well as all other backgrounds and cultures.
About the Role
Main purpose: The postholder will support the Director of Operations to support, motivate and develop staff to enable them to deliver a client led, trauma informed, safe and diverse new innovative service.
Responsibilities
* Management of the Outreach/ISAS service in Hertfordshire.
* Working in partnership with statutory and voluntary agencies, ensuring that safety is kept central to multi-agency work and the response to domestic abuse.
* Assessing and monitoring the quality-of-service delivery so clients receive safe and appropriate client led support and that their voice is evident throughout.
* Ensuring the Outreach and ISAS service is delivered in line with the terms and conditions of the contract.
* Ensuring compliance with H&S / lone working.
* Oversee staffing establishments/on call support to ensure they are consistent with the needs of clients to enable us to deliver safe service.
* Providing guidance to frontline staff on a day-to-day basis, answering case queries and being on hand to provide support and advice as required.
Qualifications
* IDVA or ISVA Qualification
Required Skills
* Experience of managing outreach and stalking services
* Experience of multi-agency working
* Experience of managing staff
* Knowledge of a variety of computer packages, including databases
* Proven ability to communicate effectively both in writing and verbally
Preferred Skills
* Car driver with access to vehicle
* Subject to Enhanced DBS Check
* Ability to work outside the normal office hours working flexibly within the shift pattern allocated by the line manager
Benefits
* Competitive salary
* 28 days annual leave plus public/bank holidays. Pro-rata for part-time employees
* Pension Scheme
* Occupational sick pay (on completion of probation)
* Access to Bupa Healthy Minds Support Service
* Cycle to work Scheme (on completion of probation)
* Blue light card
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