Responsibilities
* Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
* Lead in provision of a comprehensive, professional, effective secretarial and administrative service for the Well-being team. Take a lead within the admin team for Data Quality. The post holder is the first point of reference and must display initiative, mature judgement and maintain a calm, friendly and efficient manner when dealing with service users, relatives, colleagues and visitors.
* To be highly skilled and experienced in the full range of secretarial work practices, software programs, and specialised functional terms.
* To be highly proficient and expert in care notes, advising and guiding others in the team, supporting new users and instructing them as necessary.
* To use proficient internet skills to access, search and retrieve data relevant to the team.
* To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner.
* To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
* To update skills as necessary and attend mandatory training.
* To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.
* To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.
* To participate in yearly appraisals with supervisor/line manager.
Qualifications
* Advanced keyboard skills
* Experienced at intermediate level in a range of software packages: Word, Excel, PowerPoint
* Good working knowledge of email and internet
* Advanced secretarial skills
* Experience in a secretarial environment
* Experience in a mental health environment or NHS
* Desirable: Proficient knowledge of PARIS; proficient in diary management coordinating appointments to ensure best use of Managers' time
* Independent/lone working and team working skills
* Experience of adapting to change and managing work in a changing environment
* Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work; problem solving, decision making and analytical skills; excellent verbal and written communication/presentation skills
* Experience dealing with people in distress in a calm and confident manner, using de-escalation skills where appropriate
* Proven skills in establishing effective working relationships with Managers and colleagues
Additional information
* Candidates who require a Skilled Worker visa to work in the United Kingdom can determine eligibility for sponsorship by assessing their circumstances against the criteria on GOV.UK. We encourage all applicants to review the criteria carefully.
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