A full time permanent opening has arisen for a punctual and reliable Customer Service Helpdesk Manager to work in one of the UK’s leading private healthcare organisations assist and support multi-disciplinary teams within the customer services, scientific, support staff, supplier departments and other colleagues for the organisation. This role is 40 Hours a week, 9 - 5.30p.m.
This is a busy, varied role including the following duties (but not restricted to)
1. Ensuring all queries from central services teams are tracked and prioritised
2. To provide day-to-day management and oversight of customer service helpdesk activities by delegating the above duties, where required.
3. Promptly responding to customer queries via email and telephone
4. To provide overall assistance to the teams as a central helpdesk by answering phone calls and emails
5. Raising purchase orders as and when requested by departments
6. Using internal ticketing software to assign jobs to the relevant asset administrator or in-house engineer as needed
7. Immediately escalating serious complaints or issues that you are not equipped to deal with
8. Uploading documents to the Quality Management system used by the business to support the asset management team
9. Supporting other teams– from time to time there may be a need to support other team within other departments or network of laboratories
10. GP Supplies – where this is managed locally to assist in the order management and distribution of supplies
This role is based in the office based.
To be considered for this role you must posses:
11. Previous experience managing a team
12. Strong customer service experience
13. Experience working in a healthcare surrounding
14. Good organisational skills
15. To work accurately, neatly and efficiently. Attention to detail is very important in this role.
16. Basic Keyboard skills and familiarity with Microsoft Office Suite.
17. Maintain client confidentiality at all times is essential
If this sounds like your next project and would like to learn more about this role and my client,