Job Purpose:
This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
This is a truly exciting opportunity to be part of Alliance Healthcare UK's new, next-generation Central Logistics Centre (CLC). You will play a pivotal role in the launch, continuous improvement and ongoing success of this world-class, game-changing facility. Designed with advanced automation and cutting-edge robotics, the CLC is set to redefine how Alliance Healthcare manages and delivers medical, health and beauty products to our customers across the UK.
Our team members are at the heart of everything we do. At Alliance Healthcare, a Cencora company, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
Please note that this is a fully onsite position.
Job Scale:
The Control Room Manager will oversee the core shift management of the warehouse control system (Knapp) and Manhattan warehouse management systems. The Control Room Manager will be responsible for leading a specialist team, ensuring optimal system performance, and maintaining efficient warehouse operations to meet our high standards of service and compliance. It plays a critical role in ensuring the smooth functioning of the automated systems and the overall productivity of the warehouse, while following all regulatory and company safety standards, policies and procedures.
Principal Accountabilities:
Systems Management
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Provide core shift management of the Knapp and Manhattan warehouse management systems, ensuring seamless operation and minimal downtime.
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Monitor the system to ensure optimum throughput and system availability, identifying when performance deviates from target or acceptable levels.
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Coordinate with IT and other departments to resolve system issues promptly and efficiently.
Team Leadership and Motivation
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Manage, lead, and motivate a specialist team of direct reports, providing 24/7 cover, and oversee to Operational teams, to ensure the efficient running of all automation systems.
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Foster a positive and collaborative work environment, encouraging teamwork and promoting continuous improvement and development. Ensure direct reports foster a positive team culture by promoting teamwork, collaboration, building morale and continuous learning.
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Assist the team with resolving complex issues, ensuring the highest quality standards. Provide ongoing training and development opportunities for team members to enhance their skills and knowledge.
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Embrace and set a good example in the everyday, a culture that supports the company’s Guiding principles.
Workload Monitoring and Management
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Track, monitor, and make decisions to adjust the outbound flow, including tactical workload reduction to ensure that all vehicles are loaded on time to meet the trunking delivery schedule.
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Assess the balance of the day's inputs and outputs to make decisions on required actions to ensure maximum fulfilment of all orders.
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Control all pick planning and re-profiling activity and associated pick resource estimates for the relevant areas to ensure maximum service level and efficiency within those warehouse areas.
Issue Resolution and Analysis
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Coordinate and drive engineering and system expertise to rectify issues at the earliest opportunity.
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Analyse issues post-resolution to accurately conclude the root cause and develop a clear action plan for resolution. Ensure issues and their resolution are documented accurately, and best practices are shared within the network.
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Prepare and present regular reports on system performance and issue resolution to senior management.
Communication and Reporting
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Communicate effectively with all levels of the organisation, providing updates on system performance and operational status.
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Ensure department SOPs and KPIs are met to drive performance against service, compliance, productivity and cost in line with targets. Implement actions to reverse identified areas of under-performance.
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Health and Safety and ESG
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Operational Efficiency
Knowledge, Skills and Experience Required:
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Proven experience in warehouse control and management systems including automated technologies.
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Experience in the pharmaceutical industry is highly preferred.
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Proficiency in data analysis and performance metrics.
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Customer and results-orientated with excellent communication skills and a positive, professional attitude.
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Ability to work collaboratively and effectively across multiple functional departments.
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Strong organisational skills to manage time, tasks, and resources effectively, ensuring deadlines and targets are met.
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Ability to lead and motivate a team (including managers/leaders) in a fast-paced environment.
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Advanced computer skills, including Microsoft Office 365 applications. Excellent analytical, attention to detail and problem-solving skills, including the ability to deal with ambiguity.
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Demonstrated ability to prioritise and multi-task various and conflicting responsibilities.
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Ability to work in a warehouse environment, including standing and walking for extended periods.
Desirable Requirements:
- Experience with Manhattan and/or Knapp
- Experience working in a highly regulated and audited environment (pharmaceutical preferred), ensuring compliance with all standards.
What Cencora Offers:
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Be one of the first to join a brand-new operation where you’ll play a key role in shaping and establishing best practice ways of working from the ground up.
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Manage and oversee a highly automated warehouse, using advanced systems and equipment to drive efficiency and innovation. Work with cutting edge technology at one of the most automated pharmaceutical sites in the world
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Be integral to the business’s success by ensuring smooth operations and delivering exceptional customer service through proactive problem-solving and system optimization. Work closely with systems, operations, and other cross-functional teams to align processes, improve workflows, and ensure seamless communication