We are seeking to recruit an enthusiastic and well‑motivated individual to join the Hypertension service as a Patient Access Coordinator. The successful applicant will be able to work effectively under pressure, use their own initiative, and manage competing priorities within a busy clinical environment.
Excellent organisational and time‑management skills are essential to ensure the smooth coordination of patient access, appointments and pathways of care. The post holder will play a key role in supporting patients and their families throughout their care journey, providing a professional, responsive and compassionate service at all times.
The Patient Access Coordinator will act as a central point of contact for patients, carers, clinical teams and other bodies such as GPs and Pharmacists, ensuring accurate information, timely communication and effective pathway management. A strong commitment to delivering high‑quality patient care and maintaining patient confidentiality is essential.
The post holder will be expected to consistently uphold Guy’s and St Thomas’ NHS Foundation Trust Values and to work in full accordance with Trust policies, procedures and governance standards.
Responsibilities
* Supported the operational delivery of specialist hypertension outpatient clinics, ensuring effective coordination of clinics, workforce, and patient pathways.
* Managed clinic templates, capacity, and waiting lists to support timely access to care and compliance with RTT and local performance targets.
* Worked closely with consultants, specialist nurses, and administrative teams to ensure smooth patient flow and high‑quality service delivery.
* Monitored activity, outcomes, and DNA rates, contributing to service improvement initiatives aimed at reducing delays and improving patient experience.
* Supported pathway development and service transformation aligned with Trust objectives and national hypertension guidelines.
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