Quality Improvement and Assurance: Carry out yearly Mock inspections for each area and produce action plans and learning plans from your findings. Use the QCS quality management system to monitor, measure, and evaluate the quality of services provided. Oversee the identification and implementation of quality improvement initiatives. Lead internal audits and ensure corrective actions are taken in a timely manner. Support teams in delivering safe, effective, and high-quality support identifying where additional training, mentoring, and guidance is required. Training and Development: Support the training and development of staff to ensure they have the skills and knowledge to meet and deliver person-centred care. Lead on the development of training materials related to quality, compliance, and governance issues. Identify learning and development needs within services and coordinate relevant training initiatives. Maintain up to date with legislation and government changes within social care and share and deliver training to Registered Managers as and when required. Stakeholder Engagement and Reporting: Provide regular reports on quality, governance, and compliance issues to the Operations Director and the Board. Engage with external stakeholders (e.g., commissioners, regulators, families, and advocacy groups) to ensure continuous improvement and address concerns promptly. Carry out regular feedback with people we support and staff to review engagement. Work collaboratively with Area managers, support workers, and external partners to ensure the delivery of safe, high-quality care. Incident Management and Safeguarding: Review investigations into incidents, accidents, and complaints, ensuring that appropriate action is taken and learning is implimented. Ensure that safeguarding concerns are dealt with promptly and in line with organisational and regulatory guidelines. Implement corrective action plans as necessary to prevent recurrence of incidents. Strategy and Development: Contribute to the strategic development of services to ensure that quality and governance are embedded within all areas of support. Assist with the development of policies and procedures to reflect best practice and regulatory changes. Work closely with operational teams to ensure that the organisation's values, mission, and strategic goals are reflected in all of our delivery and ways of working. Essential Qualifications and Experience: A relevant qualification in Health and Social Care (e.g., NVQ Level 5 in Health and Social Care, Diploma in Leadership for Health and Social Care). Extensive experience in a quality assurance, governance, or compliance role within a CQC-regulated service, ideally in supported living or similar settings. Strong working knowledge of CQC inspection frameworks and regulatory requirements for supported living services. Demonstrable experience in leading audits, inspections, and quality improvement initiatives. Experience in safeguarding protocols, and the development of action plans with a learning mindset. Strong report writing, data analysis, and presentation skills. Ability to manage multiple priorities and work under pressure to meet deadlines. Desirable Qualifications and Experience: Previous experience working in supported living services or other community-based settings. Understanding of person-centred support and the ability to support services in delivery high quality support. Experience in working with individuals with learning disabilities, mental health, or other complex needs. A working knowledge of other healthcare standards, such as those set by the Care Act 2014. Personal Skills and Attributes: Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders. Strong leadership skills, with the ability to influence and motivate teams to achieve high standards. A commitment to continuous improvement and delivering the best outcomes for people we support. Ability to work autonomously and as part of a team, with a proactive approach to problem-solving. High level of attention to detail and organisational skills. Ability to manage sensitive and confidential information with discretion. Benefits: Competitive salary. Ongoing professional development and training. Opportunities for career progression within Select Support Partnerships. Employee support and well-being programmes. Pension scheme. Generous holiday entitlement. Job Type: Full-time Pay: £35,000.00-£40,000.00 per year Schedule: