Admin Assistant - Bank / Casual
The closing date is 25 May 2026
Job Overview
Looking for an experienced Admin Assistant to join Birmingham South unit on a casual basis, covering periods of annual leave and sickness. Flexible hours and pensionable income.
About You
You have proven experience working within an office environment, with administration duties, excellent communication skills, friendly positive attitude.
Main duties of the job
* Answer and direct telephone queries, liaising with internal and external colleagues.
* Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client episode of care.
* Monitor, edit and amend appointment list, using BPAS booking system, informing clients if changes to their appointment become necessary.
* Assist in monitoring, controlling and ordering stock, sort and distribute incoming mail, prepare and dispatch statistical information and reports.
Additional Experience Required
* Experience dealing face to face with patients who may be upset within a care environment.
* Knowledge of clerical procedures including checking documentation, telephone and reception duties.
* Good attention to detail, supportive towards colleagues and clients, effective team player.
About Us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare.
We work mainly on behalf of the NHS, offering abortion care, contraception and STI testing and treatment across the country.
Benefits include:
* 34 days annual leave (including bank holidays)
* Life assurance at 3 salary
* Defined contribution pension scheme
* Access to GP 24/7, 365 days a year
* MyMindPal mental fitness app and 24/7 counselling support
* Online discounts, discounted gym membership and other lifestyle benefits
* Family‑friendly policies to support work‑life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles and includes appropriate pre‑employment checks.
We actively welcome applications from people of all backgrounds, identities and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job details
Salary: £13.08 – £14.73 per hour, depending on skills and experience.
Shift pattern: Ad‑hoc – as and when required to cover periods of annual leave and sickness in line with business needs. Monday to Friday.
Location: BPAS Birmingham South – The Robert Clinic, 162 Station Road, Kings Norton, Birmingham B30 1DB.
Qualifications
* English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2.
* Competent in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams.
Experience
* Administration experience within an office environment.
* Experience with clerical procedures including checking of documentation.
* Telephone and reception procedures experience.
* Experience dealing face to face with patients who may be angry or upset within a care environment.
Legal & Eligibility
All applicants must be pro‑choice and support a woman’s right to choose, in line with BPAS values and mission.
Applicants must have the legal right to work in the UK at the time of application. We are unable to offer visa sponsorship for this role.
Reference & Pre‑Employment Checks
All offers of employment are conditional on satisfactory pre‑employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Disclosure and Barring Service Check
This position requires a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Employer name
British Pregnancy Advisory Service (BPAS)
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