Account Executive – based at client site
Our client is a leading print management company that provides impeccable service to all clients and accommodates every marketing need.
They are looking for a passionate Account Executive to be based at one of their key retail client’s sites. You will be responsible for building and maintaining a strong relationship with the client, providing solutions tailored to their needs, whilst delivering regular updates to the production team.
The main responsibilities of the role:
* Build and maintain strong relationships with the client and their marketing team.
* Act as the contact between the client and production.
* Understanding the client’s needs and challenges.
* Provide recommendations and tailored solutions to ensure client satisfaction.
* Provide regular updates to the client and factory on project progress and status.
* Address and resolve client issues promptly and efficiently.
* Daily use of our internal systems.
* Maintain systems and keep client’s information up to date.
* Work closely with the client and our production team planning projects, campaigns and ad‑hoc work.
* Provide quotes and lead times to the client and acquire purchase orders.
* Check all purchase orders are correct and work with the accounts team, keeping invoicing up to date.
* Provide reports such as delivery, store ordering, SLA and costing reports.
* Plan new store openings with the client’s project director and retail director.
* Plan POS installations and outwork with external suppliers.
* Explore and create new ideas and opportunities with the client to help their business grow.
* Work with the client services manager, keeping them up to date on your current and future work.
* Manage store orders to ensure they are dispatched, delivered on time and to the agreed SLA.
* Address queries from stores and regional managers.
* Manage and prioritise your workload, keeping all relevant persons up to date on the status of your projects.
* Work with the dispatch team around all types of deliveries, from individual store orders to large campaigns.
* Work directly with the design team and collaborate on projects.
* Build and maintain business and client process maps.
* Provide general support to the Senior Account Manager.
Skills you should have:
* Experience in an account managing role, ideally within the print industry, POS, sign production or similar.
* Strong organisational and communication skills.
* Microsoft Office skills are essential.
* Project management and planning skills, being able to deliver quotes, lead times and projects on time and within the client’s budget.
* Focused and proactive.
* Have excellent attention to detail.
* Be able to work under pressure and to a deadline.
* Able to follow and understand company and client process maps.
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