About The Role
Join CCS & Help Shape the Future of Renewable Energy!
Job Purpose
Embark on a transformative journey as an Operations Manager Retrofit, in the expanding realm of whole house retrofitting. This role presents an unparalleled opportunity to lead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties.
Key Responsibilities
* Maintain adequate staff levels to support CCS and its delivery teams, including management and technical staff.
* Train and support administrative and scheduling staff across all locations.
* Build and develop a first-class customer experience across all CCS workstreams.
* Support Contracts Managers in programme delivery, coaching, and mentoring.
* Improve and maintain effective processes for work and contract management.
* Arrange and manage senior meetings, ensuring follow-through on actions and improvements.
* Enforce compliance across all contracts to align with CCS’s delivery standards.
* Enhance customer satisfaction, client reporting, WIP, and IT system efficiencies.
* Organise, host, and lead client meetings and briefings.
* Manage trainees, training plans, and performance improvement initiatives.
* Conduct staff appraisals, reviews, recruitment, and disciplinary actions where required.
* Strengthen collaboration between operational and commercial teams.
* Engage with compliance and HR to ensure continuous professional development.
Skills & Qualifications
* Strong competency in customer service, business process management, and team leadership.
* Completion of essential training in Equality, Diversity & Inclusion (ED&I), customer service, safeguarding, and Health & Safety (H&S).
* Formal qualification in Operational Business Management.
Experience Required
* Minimum of 5 years’ experience in an operational leadership role.
* Experience in construction, refurbishment, or the built environment.
* Knowledge of accounting, SORs, and process management in the social housing sector.
* Proven ability to lead, manage, and develop teams, with strong accountability skills.
* Strong communication and customer relationship management skills.
* Ability to identify areas for improvement and implement practical solutions.
* Willingness to pursue further qualifications in operational business management.
* Knowledge of budgeting, forecasting, and financial reporting in operational management.
Personal Attributes
* You act with integrity and share knowledge for the greater good.
* You are committed to continuous improvement and work as a team player.
* You take ownership of your role and encourage accountability in others.
* You strive for success and achieving both small and large goals.
* You are adaptable to meet business needs and actively develop your skills.
About Us
About Us
Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.
What We Offer
* Pension Scheme: Auto-enrolment after probation.
* Flexible Annual Leave: Option to buy or sell leave after probation.
* Enhanced Benefits Package: After two years of service, based on performance.
* Professional Development: Access to in-house and external training.
* Employee Assistance Programme: 24/7 support.
* Refer a Friend Bonus: Reward scheme for successful referrals.
* Parking: Available at office locations.
Why Choose CCS?
Skill Development: Access to training programmes, coaching, and mentoring.
Career Growth: Clear pathways for personal and professional advancement.
Long-Term Contracts: Enjoy stability and job security.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
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