Inspire Resourcing are currently recruiting for a Claims Administrator on behalf of our client in Mansfield. Duties: * Set up new files, including electronic and manual records, for new work instructions received from clients and customers. * Daily management, set up and accurate recording of dates for new and existing job files * The production of daily work sheets and other documentation necessary for site visits * Liaise with technicians and external providers where required to book relevant appointments * Professionally handle customer and client enquiries and requests, ensuring that information is accurately recorded * Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced * Accurately record all data received during phone calls to individual customer files and ensure all colleagues and managers are aware of requests and discussions * Proactively manage jobs to ensure all data is accurately recorded in a timely manner * Take responsibility for own workload and prioritise this in accordance with the needs of the business and clients * Proactively look for improvements in our processes to help improve efficiency and service delivery * Providing excellent customer service, keeping customers informed of progress throughout * Assist with the management of the end-to-end process of new and existing work Requirements: * Experience in customer communication/involvement and excellent communication skills and telephone manner. * Good understanding of administrative working procedures * Ability to work effectively individually and as part of a team * To be able to proactively manage workloads and complete tasks in a timely manner * Computer literate with experience in the use of Microsoft products * Ability to work under pressure and meet deadlines * Strong attention to detail and ability to follow instructions carefully Full time – Permanent