We are very excited to be growing our small and efficient TechOps team at Octopus. We arent looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.
You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We dont just "fix" things - we automate them out of existence.
For us, a Generalist isnt about knowing a little of everything, its a multi-disciplinary role for someone whos deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades.
What is TechOps?
A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between.
We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning.
We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!
Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.
What youll do
* Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems, and we work to understand them at the root, fixing so they dont recur
* Troubleshoot and fix a wide range of technical issues, from simple laptop issues and network configurations, to complex account provisioning failures and SSO problems
* Collaborate closely with our Security team to ensure we strike the right balance between Zero Trust security, productivity and user experience
* Continually identify manual processes and automate them - were working to build a proactive user experience
* Empower our people to help themselves by designing and building self-service solutions
* Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage
* Managing supplier relationships and the procurement process for SaaS and hardware
* Lead and manage complex technical projects with multiple stakeholders from around the business
Examples of some recent TechOps projects
* Rollout of new management to a mobile device fleet
* macOS and Windows MDM migrations
* Rollout of a new device trust and posture compliance solution
* Building complex workflows for app integrations
* Migrating warehouses and factories from MSPs to in-house support
* Working with procurement partners to build self-service hardware purchasing
* Office fit-outs, including tech like network, AV, access control etc
* SaaS migrations for acquisitions e.g., Microsoft 365 to Google Workspace
What youll need
* The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if youve lived in Entra and Intune? Awesome!
* Were looking for people with at least 5-7 years of solid enterprise IT experience
* Youll also need:
o Confidence in articulating and implementing your technical ability, particularly with enterprise-level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital
o A team player - we dont want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help
o Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks
o To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
o Experience working with multiple teams and managing multiple stakeholders
o Experience managing and deploying macOS, Windows, iOS, and Android at scale
o Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
o Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands-on experience with SCIM provisioning
o Experience of designing and installing office networks - we use Cisco Meraki
o A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing
Why else youll love it here
* Wondering what the salary for this role is?Just ask us! On a call with one of our recruiters its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Octopus - whats more important to us is finding the right octofit!
* Octopus Energy Group is aunique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We’ve wonbest company to work forin 2022, on Glassdoor we were voted50 best places to work in 2022and our Group CEO, Greg has recordeda podcast about our cultureand how we empower our people. We’ve also been placed in thetop 10 companies for senior leadership
o Visit our UK perks hub - Octopus Employee Benefits
This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. If you’re looking for a completely remote role, that is possible too.
Were very excited to be growing our small team. Were looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If youre reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.
If this sounds like you then wed love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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