Reception and Customer Service (Placemaker)
We are Places for People Group, a social enterprise that believes people create communities. We build homes and deliver services so everyone can thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK’s leading health and wellbeing enabler.
More About the Role
We have an exciting new opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure. You will work in a fun, lively environment with likeminded people, inspiring others to work together and deliver their very best. You will be highly organized and thrive on delivering excellent customer service while promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial; however, if you are naturally proactive and self‑motivated, we will provide continuous learning and development opportunities, training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career as a Placemaker is a great first step to many different routes, including Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance and opportunities to develop cross‑skills in lifeguarding, swimming teaching & more.
More About You
* You have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
* You can multi‑task and manage daily operational tasks with strong execution and confidence.
* You are an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
* You have the ability to use sales tools and techniques documented by Places Leisure membership management.
* You are sales focused and target driven.
* You have a passion for delivering first‑class customer service and deal with customers in a friendly and professional manner while going above and beyond to deliver the highest level of standards.
Benefits
* We align with the Real Living Wage foundation.
* A bonus scheme for all colleagues at 2%.
* Full Health & Fitness membership for you, a nominated adult and up to 4 juniors.
* Flexible working (including part‑time, shift work and more).
* An opportunity to purchase additional annual leave.
* Lots of opportunity to access ongoing personal learning and development.
* Access to our Company Pension scheme.
* Cashback plan for healthcare costs – up to £500 saving per year.
* Discounts of up to 50% on activities, centre shop and cafes.
* Extra perks including huge discounts and offers from shops, cinemas and much more.
Next Steps
If you meet the criteria and are ready to make the next step in your career, please apply through our simple 5‑minute application process, uploading a CV and a supporting statement which demonstrates how you meet the requirements of the role.
We may bring the closing date forward if we receive a large number of quality applications, so applying immediately will help avoid disappointment.
If you are using a mobile device such as an iPad, please ensure your CV is stored in the cloud. We currently support Google Drive, OneDrive and Dropbox.
Safeguarding and Equality
At Places for People, safeguarding is everyones responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people and adults at risk from harm, abuse and neglect. Our recruitment process includes pre‑employment checks, including DBS checks where applicable. By joining Places for People you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces Covenant
Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme (Level 2). Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
Neurodivergent
Neurodiverse individuals have highly valuable skills. We recognise that a traditional interview process may work against them and doesn’t allow them to self‑advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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