Our Olympians need you!
Two-time Olympic Gold Medallist, Rebecca Adlington, is looking for the best talent in Leisure. With continued successful growth across our business, we are currently recruiting for an experienced Swim! Assistant General Manager who is passionate about creating a world-class environment for learn-to-swim in bespoke learn-to-swim centres. This is an integral role not only to the day-to-day operations of the centres but also to the broader vision of transforming how learn-to-swim is delivered in the UK. If you have a passion for swimming and developing your management career in the leisure industry, this is the role for you.
History of Swim!
Olympians Rebecca Adlington, Steve Parry, and Adrian Turner are behind the creation of Swim!, the UK's leading premium learn-to-swim experience. We utilize bespoke facilities to deliver high-quality swimming lessons to children aged 0-11. Our program emphasizes proper technique and core skills before progressing to distances, with fun weekly themes for children. Our members-only access includes modern, warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management, and our unique Swim! awards to celebrate achievements. The booking process is simple and online, with no need to rebook every few weeks.
Swim! Assistant Manager duties
Assist the General Manager in achieving service and financial targets as outlined in the annual budget and business plan.
Oversee the delivery of engaging lessons for children and adults, using Swim! resources and programming strategies to ensure a seamless customer experience.
Provide exceptional customer care to swimmers and their families, fostering these behaviors within the operational team.
Monitor program performance and KPIs such as customer retention and Net Promoter Scores; analyze data to inform business decisions and improvements.
Lead operational teams, including Lifeguards and Swimming Teachers, conducting monthly rotas, observations, and team meetings. Manage individual and team performance according to Swim! standards.
Manage opening and closing procedures, ensure policies and procedures are followed, and oversee risk assessments to maintain safety and high service standards.
Maintain facility hygiene and operational standards, aiming for a 5-star monthly audit score and full compliance with health and safety regulations.
Complete health and safety checks regularly, keeping accurate records and proactively addressing hazards.
Ensure the pool plant operates efficiently, performing scheduled maintenance and monitoring chemical levels in accordance with guidelines and regulations.
Collaborate with pool engineers and maintenance contractors to ensure optimal operation of all building systems and support preventative and reactive maintenance.
Manage maintenance budgets and schedules, seeking efficiencies and cost savings, including managing overtime and staffing budgets.
Person Specification
Strong communication and numeracy skills
Knowledge of sports/activity programming and management
Customer-focused with a commitment to high standards
Experience working with KPIs and in a commercial environment
Proven leadership and team management skills
Ability to foster cooperation among team members, suppliers, and departments
Ability to define and communicate operational KPIs
Effective budget management skills
Excellent interpersonal skills for working at all levels
Strong organizational and business development abilities
Proficiency in Microsoft Office and CRM systems
Passion for sport, physical activity, and health
This role involves out-of-hours work and key holder responsibilities
Employee Benefits
Performance-related bonus potential
Birthday off
Bright, colorful work kit
Discount on swimming lessons for family and friends
Recognition schemes, rewards, and team events
Monthly staff training and collaboration opportunities
Multiple training and qualification opportunities
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