General Manager / Front of House Manager Premium Flexible Workspace
Location: Birmingham City Centre
Salary: Competitive + Benefits
Contract: Full-Time, Permanent
A leading provider of high-end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham.
This is a hands-on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations.
THE ROLE
* Full operational responsibility for the site, including team leadership, client experience, and day-to-day functionality
* Build and maintain strong relationships with clients, ensuring high levels of retention and satisfaction
* Lead and manage the on-site team, including recruitment, training, absence management, and performance reviews
* Oversee all facilities and supplier management, ensuring the space is always presented at an exceptional standard
* Act as a key point of contact for escalated client issues and ensure prompt, professional resolutions
* Manage the site helpdesk and coordinate responses to all operational requests
* Ensure compliance with Health & Safety regulations across the site
* Support sales efforts by conducting viewings and promoting additional services
* Plan and host community events to enhance tenant engagement
* Working from the Prestigious Birmingham City Centre Location
IDEAL CANDIDATE
* Experience in a client-facing operational leadership role (e.g., front of house, serviced offices, hospitality, facilities management)
* Confident team leader with excellent people management skills
* Exceptional organisational and problem-solving ability
* Strong communication skills calm, professional, and approachable
* High attention to detail and pride in maintaining a premium environment
* Commercially minded with the ability to drive retention and promote services
* Knowledge of property or workspace operations is a strong advantage
* Live within commutable distance to Birmingham City Centre
PACKAGE & BENEFITS
* Competitive salary (based on experience)
* 25 days holiday + bank holidays
* Company pension scheme
* Ongoing training and genuine opportunities for career progression
* Working from a flag ship location
Interested in leading one of Birmingham s most impressive flexible workspaces?
Apply today with your CV and one of the team will contact you if you are shortlisted.
General Manager / Front of House Manager Premium Flexible Workspace
#J-18808-Ljbffr