Service Delivery Manager – Aircraft Cleaning Services
Contract: Permanent
Location: Manchester Airport
Schedule: 1800 – 0600, 4‑on‑4‑off.
Are you ready to take charge of a dynamic and crucial role in the aviation industry? Look no further! At Swissport, we’re seeking a dedicated Airport Team Manager for an Aircraft Cleaning Department to lead our Western Europe Station Structures. As a key operational leader, you’ll report directly to the Swissport Station Manager or Head of Department.
Responsibilities
* Oversee all aspects of operational delivery at the airport.
* Ensure that our team meets customer airline targets while adhering to company procedures, policies, and brand values.
* Strive for safe, profitable, and high‑quality operations aligned with customer expectations and corporate objectives.
* Provide direction to a diverse workforce.
* Ensure day‑to‑day excellence across the Swissport Team at the station.
* Demonstrate skills in leading change, applying commercial acumen, coaching and developing others, making informed decisions, managing performance, and executing results.
Safety Leadership
* Ensure compliance with company rules, procedures, and health and safety guidelines.
* Implement consistent people management practices across the station.
* Monitor the local emergency plan.
* Use active supervision to positively influence employee behavior and foster a strong culture.
P&L Management
* Meet labour‑to‑revenue targets as per station requirements.
* Optimize profits and maintain effective cost control.
* Manage attendance and absenteeism in line with cost control measures.
Leadership and Stakeholder Management
* Establish strong leadership with supervisory staff through excellent communication.
* Handle project management and change management.
* Resolve conflicts and irregularities promptly.
* Build relationships with Trade Union Representatives or employee representatives.
Quality Focus and Operational Efficiency
* Efficiently plan resources (manpower and equipment) in collaboration with the planning department.
* Monitor and control performance KPIs related to airside activities.
* Maintain administrative and control policies and procedures.
Business Growth and Strategy
* Demonstrate an entrepreneurial approach to maximize business potential.
* Challenge operational norms to improve performance and drive growth.
* Enhance customer relationships and align new business opportunities with station objectives.
Qualifications
* Previous cleaning or aviation experience is essential.
* Ability to accept and embrace change as a constant and unpredictable feature of the working environment.
* Lead by example and set the tone.
* Communicate clearly with teams to help them understand Swissport Western Europe direction.
* Build positive and trusting relationships.
* Be open to different opinions and seek a collaborative approach.
* Embrace an idea culture that enables teams to create an agile edge.
* Promote flexibility, adaptability and agility to enable contingency time.
* Demonstrate a sense of urgency and a commitment to continuous improvement.
* Personal and professional integrity of the highest order.
* Excellent organisational abilities, attention to detail, prioritise workloads and work effectively to deadlines in a fast‑paced complex environment.
Join us at Swissport and be part of shaping the future of aviation operations at Manchester Airport.
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