To work directly with the team, providing a comprehensive and highly efficient secretarial and administrative support service. To be responsible for appointment booking, complex diary management and robust filing systems, adhering to the Trust policies of file management. Deal with telephone enquiries from a broad spectrum of people, including service users and their carers, staff at all levels both from within and outside of the Trust and external agencies, contact with service users, their carers and advocates and relatives. To provide excellent administrative and secretarial support, working to stricttimescales and to a very high standard of accuracy. To provide a personal assistant service to the multidisciplinary team. Organise and arrange service users reviews and make necessary arrangements for meetings and take accurate minutes. To maintain electronic service user records in order that all information is up to date. To be proactive in organising and prioritising workload, managing own time effectively, highlighting problems as they arise. To take minutes as and when necessary. To photocopy and distribute documents both internally and externally as required. To carry out other general office duties. To liaise with GPs, mental health services and other appropriate agencies or individuals with regard to service user issues. To provide cover for other secretarial and administrative staff as appropriate. To support cashier with reimbursement of any appropriate petty cash to service users and team. To organise the ordering of any essential equipment / supplies for the team, as and when necessary.