We’re looking for a Performance & Insight Analyst to play a pivotal role in strengthening how performance, insight and evidence are used across our Technology & Insight Directorate.
As a core member of the Digital and Technology Coordination Unit, you’ll provide a single, trusted view of performance - helping senior leaders understand how services, products and delivery are performing across RUN and CHANGE. Your insight will directly support better decision‑making, improved operational maturity and more predictable delivery outcomes across a complex technology landscape.
What you’ll be doing
* Producing and maintaining high‑quality performance reporting, dashboards and insight packs covering KPIs, OKRs, SLAs, flow metrics and operational risk indicators
* Developing and maintaining analytics that provide a clear view of service performance, delivery flow, supplier performance and operational trends
* Working with finance colleagues to support cost, value‑for‑money and total‑cost‑of‑operation analysis
* Providing timely, accurate performance insight to Directors and Heads to support prioritisation and strategic planning
* Coordinating lessons‑learned and continuous improvement cycles following incidents, releases or major delivery milestones
* Supporting root cause analysis and tracking improvement actions to completion
* Ensuring performance data is robust, auditable and aligned to agreed standards and quality expectations
* Providing performance evidence for governance, assurance, audits and corporate reporting cycles
* Working collaboratively with product, data, IT, operational teams and suppliers to gather, validate and interpret performance data
* Supporting operational forums such as weekly Ops Huddles, reviews and readiness assessments
* Maintaining master datasets and ensuring performance information is accurate, consistent and up to date
Whats essential
* Experience in an analyst, performance reporting or insight‑generation role
* Experience working with operational, service, delivery or technology‑related data
* Experience producing dashboards, reports or analytics for senior stakeholders
* Experience supporting continuous improvement or lessons‑learned activities
* Strong analytical ability, with excellent attention to detail and disciplined record‑keeping
* Excellent communication, facilitation and documentation skills
* Proficiency with reporting and visualisation tools (e.g. Power BI, Excel or similar)
* Understanding of performance frameworks such as KPIs, OKRs and SLAs
* Ability to work with technical teams to gather, validate and interpret performance information
* Able to communicate complex performance and operational information clearly to senior stakeholders
* Committed to continuous improvement and high standards of delivery
Location
The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.
Salary and benefits
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year‑on‑year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes:
* Local Government Pension Scheme one of the most generous pension schemes in the UK.
* Shared Cost Additional Voluntary Contributionscheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
* 28 days paid annual leave (with an option to purchase more) + Statutory days.
* EV car benefit scheme
* Healthcare plans.
* Discounted gym membership, will writing,andmortgage advice.
* An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
* 3 days of paid leave each year to volunteer.
* Interest‑free financing through SmartTech to buy the latest technology
* Discounted shopping with over 2,000 big‑name retailers, and more. You can now also obtain a Costcomembership through the WMCA.
* Boundless unlocks unlimited entry to top‑rated UK attractions and loads of extra benefits and discounts.
* Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.
Reasonable adjustments
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non‑UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
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