We are seeking a Senior IT Technician to join our team in Bridgend. This is a senior‑level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem‑solving and service delivery. This role will also include attending partner sites when on‑site assistance is needed.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Key Responsibilities
* Provide expert‑level technical support across a wide range of technologies including servers, networks, cloud platforms, and end‑user devices.
* Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
* Lead root cause analysis and implement long‑term solutions to recurring issues.
* Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
* Maintain and improve internal documentation, processes, and knowledge base articles.
* Deliver on‑site support for critical issues and project work as required.
* Collaborate with junior technicians to mentor and support their development.
* Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
* Stay up to date with emerging technologies and recommend improvements to systems and processes.
What We Are Looking For
* Minimum 3‑5 years’ experience in a 2nd/3rd line IT support role, ideally within an MSP or multi‑client environment.
* Strong technical knowledge of Windows Server (2016/2019/2022), Microsoft 365, Active Directory, Group Policy, DNS/DHCP.
* Experience with networking including VLANs, firewalls, routers and switches.
* Experience with virtualisation technologies such as Hyper‑V or VMware.
* Experience with backup and disaster recovery solutions.
* Experience with RMM tools and ticketing systems.
* Strong communication and interpersonal skills with a customer‑first mindset.
* Full UK driving licence required.
Benefits
* EMI Share Equity Scheme – earn equity in Flotek.
* Paid day off for your birthday.
* Days off for life milestones such as weddings, moving, child’s first school day, and religious holidays.
* One paid day per year to support your chosen charity and join fundraisers.
* Discounts on gym memberships, shopping, and other perks through Perkbox.
* Social events and team‑building opportunities.
* Opportunities for professional development and growth.
* Confidential helpline with five free counselling sessions per team member.
* Additional benefits and perks available – see our interactive brochure.
We’d love to hear from you, let’s chat and make something great!
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