Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our brand. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
* Respond promptly to customer inquiries via phone, email, or chat.
* Provide accurate information regarding products and services.
* Assist customers in resolving complaints and issues effectively.
* Maintain detailed records of customer interactions and transactions.
* Collaborate with other departments to ensure customer satisfaction.
* Identify opportunities for improving processes and enhancing the customer experience.
* Stay updated on product knowledge and company policies.
Skills
* Excellent verbal and written communication skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work well under pressure in a fast-paced environment.
* Proficient in using computer systems and customer relationship management (CRM) software.
* A friendly, empathetic attitude with a commitment to customer service excellence.
* Previous experience in a customer service role is advantageous but not essential. If you are passionate about delivering outstanding service and thrive in a dynamic environment, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: From £24,420.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person