Chief Technology Officer
International Hospitality and Retail
Location: London with international travel required.
An international business at the intersection of hospitality and retail, embarking on a major digital transformation to harness the power of data and technology.
We are seeking a strategic and visionary Chief Technology Officer (CTO) to lead the global technology agenda, with a particular focus on building and scaling a modern data warehouse and data platform that supports innovation, operational excellence, and customer experience.
The role:
1. Define and execute the technology strategy across retail and hospitality operations, aligning with business goals.
2. Lead the design and implementation of large scale data platforms (data warehouse, data lakes, real-time streaming).
3. Drive systems integration across POS, CRM, ERP, booking/reservation, and customer loyalty platforms.
4. Champion DevOps practices, cloud adoption, and modern engineering methodologies.
5. Ensure robust data governance, compliance (GDPR), and high data quality.
6. Partner with commercial, marketing, and operational leaders to unlock customer insights and operational efficiencies.
7. Build, lead, and mentor high-performing technology and data teams across regions.
Experience:
8. Proven track record in technology leadership (CTO, Technology Director, Head of Data/Engineering) in retail or hospitality.
9. Strong roots in data engineering / BI and deep expertise in enterprise data architecture.
10. Hands on experience with data warehousing technologies (Snowflake, BigQuery, Redshift, Databricks) and ETL/ELT pipelines (Informatica, Talend, dbt, Airflow).
11. Knowledge of cloud platforms
12. Exposure to analytics & BI tools (Tableau, Power BI, Looker).
13. Experience in high-transaction, customer-centric environments: POS systems, PMS, inventory, booking, and loyalty platforms.
14. Strong understanding of omnichannel strategies across retail and hospitality.
15. Leadership skills with a balance of strategic vision and technical credibility.
16. Willingness to travel regularly.