The Credit Control Assistant Manager, reporting directly to the Credit Manager, will be responsible for overseeing the Company's debts, by ensuring the prompt collection of payments, whilst maintaining precise and up-to-date records. The successful candidate will provide support to the Credit Controllers and Credit Manager. You will ideally have had previous team lead / supervisory experience - and a strong background within credit control working within a busy Sales environment In this role you will need to maintain positive relationships with clients, peers and colleagues, as well as efficiently and professionally resolving account-related issues.
The primary objectives of this position are:
Chasing overdue payments via phone, email, or letters.
Monitoring customer credit limits and account balances. Evaluatethecreditworthinessofnewandexistingcustomers, settingappropriatecreditlimitsagreed with the Credit Manager tominimizefinancialrisk.
Resolving payment disputes and liaising with internal teams to address issues.
Maintaining accurate records of communications and payment histories.
Look for ways to improve cash collections
Main duties and responsibilities
Actively pursue current and overdue debt whilst maintaining positive relationships by communicating professionally and amicably with our customers and all other departments, this is a hands on role
Monitoring debtor balances and ensuring timely collection of payments.
Investigating and resolving queries.
Opening New accounts/updating info on existing
Cash entering and allocations on the finance system.
Actively assist the Credit Manager as needed and support/guide the Credit Controllers whilst also having your own ledger
Being self-motivated and able to plan your time effectively but must be able to work on your own and in a team
Some Reception switchboard cover is required if the Secretarial Department do not have enough staff, and, post is also sent out by the Credit Control team at the end of the day although this is minimal
Skills & Experience:
Knowledge of using Kerridge and/or GPS Order/Lisec an advantage
Previous experience in a supervisory credit control role
Proficient in Microsoft Office (Outlook, Excel and Word).
Strong attention to detail.
Excellent communication skills
To always be professional and courteous and have the ability to remain calm in difficult situations
Ability to develop and maintain relationships with all clients.
Strong interpersonal skills focussing on teamwork with people at all levels.
Solution orientated and a good problem solver.
Ability to adapt and be flexible within the work environment.
Experience working closely with sales, finance or operations teams.
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