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Job Introduction
A temporary opportunity is available for a Street Works Advisor to join us in the Street Works (Commercial) team, based at either Castle Donington or Bodmin for a period of up to 12 months, subject to review.
Reporting to the Street Works Performance Team Leader you will help support the Street Works team and wider business with understanding street works legislation and process, and resolve escalated issues. You will have in-depth knowledge of the street works legislation and act as a focal point for guidance with particular experience of site set up, reinstatement or permit administration. You will maintain the highest levels of professionalism and customer service and be flexible and willing to ensure the team provide the services needed to support the operational business.
As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.
Main Responsibilities
* Provide expert guidance on street works matters within the team the wider business and externally as required particularly relating to the Safety Code, Specification of the Reinstatement of Openings in Highways (England & Wales) or permit administration.
* Work with the Street Works Performance Team Leader to continually improve working methods and processes, including system or legislative changes.
* Provide timely and accurate reporting around the street works performance of the operational business and delivery partners.
* Ensure all street works charges are recorded, processed and recharged promptly by the team.
* Represent the street works team at internal meetings, either virtually or in person, across the business
* Represent the business at external meetings and events with Highway Authorities, delivery partners and other stakeholders, either virtually or in person.
* Working with the Street Works Performance Team Leader prepare and deliver training and briefings to the Street Works team and the operational business, either virtually or in person
* Assist, where needed, in more complex work activities and ensure escalated queries are resolved quickly and professionally.
* Be prepared to travel to internal and external venues to meet with stakeholders as required.
Ideal Candidate
* In-depth knowledge of street works legislation and experience of using the Street Manager system.
* Exceptional communication skills with the ability to build the trust of key stakeholders.
* A good understanding of how a diverse workforce will contribute to the future success of the business.
* Show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency.
* The ability to prioritise a busy workload.
* Good general knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, Outlook.
* Excellent attention to detail and the ability to plan ahead with a proactive "can do" attitude.
* The ability to effectively organise your own workload.
* Take responsibility for your own learning and development and for reaching your potential.
* Be ambitious and strive to be even better
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
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