Job Title: Night Shift Operations Manager
Salary: £35,875
Work Pattern: 4 on 4 off, 6pm - 6am
Location: Gatwick Airport
NOTE: This role will be based at the Recycling Centre with Gatwick Airport. Successful candidates will be required to undergo a security/background check.
About the Role
We are seeking a Shift Operations Manager to play an integral role in delivering first-class service and achieving excellent results.
Responsibilities
1. Implement actions to reduce or eliminate health and safety risks.
2. Manage the Behavioural Based Safety (BBS) program daily to ensure adherence to safety practices.
3. Report, investigate, and respond to incidents and non-compliance issues.
4. Ensure corrective actions are implemented.
5. Oversee drivers' compliance with procedures and defect reporting.
6. Communicate policies and monitor their implementation.
7. Support safety arrangements and best practices across the site.
8. Manage daily performance, KPIs, and customer satisfaction metrics.
9. Communicate expectations clearly to the team, including new hires.
10. Assist in resource planning, scheduling, and performance management.
11. Identify training needs and escalate gaps.
12. Participate in operational reviews and team briefings.
13. Monitor attendance, update planning tools, and manage deviations.
14. Conduct performance reviews and coaching.
15. Review and improve SOPs and work instructions.
16. Ensure proper training and onboarding for colleagues.
Candidate Requirements
* Full UK Driving License
* Excellent communication skills
* Positive, proactive attitude
* Ability to remain calm under pressure
* Strong time management skills
* Ability to stand for long periods
* Advanced computer skills
* Experience managing a business unit
* Organizational and planning skills
* Knowledge of GSE maintenance and airport operations
Security Checks
* Provide five years of address and reference history
* Obtain a full airside ID
Benefits
Competitive pay and benefits including:
* Free 24/7 GP service
* Discounts on retail, childcare, gym, etc.
* Loans and pension schemes
* Support services including counselling
Diversity & Inclusion
We promote fair and transparent resourcing and are committed to diversity, equity, inclusion, and belonging. Learn more at DHL Diversity & Inclusion.
About DHL
As a global leader in supply chain management, we keep the world moving by working across various industries to deliver excellence.
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