Client Experience Representative For That One Person Who Knows How to Put Clients First and Keep Them Coming Back Salary: £25,000 £28,000 starting (with rapid-growth runway) Location: Bradford / Hybrid / Flexible Type: Full-time, Permanent Reports to: Director (Founder/CEO) Start Date: ASAP Were looking for a Client Experience Representative who doesnt just look after clients but understands that a great experience drives repeat business, referrals, and revenue growth. If youre the type of person who stays calm under pressure, never lets details slip, and builds trust step by step while also spotting the right time to guide clients into their next purchase this role could be your perfect fit. To be clear This isnt just a service role. Its a revenue-driving position. Youre here to strengthen client loyalty, increase sales, and create the kind of steady, lasting relationships that fuel business growth. Your Mission Client Communication be the consistent, dependable point of contact for new and existing clients across phone, email, and in person. Onboarding & Support guide clients smoothly into our services, setting the tone for a long-term relationship. Retention & Revenue keep clients engaged, follow up at the right time, and identify upsell/cross-sell opportunities naturally. Sales Involvement support the sales process by warming up leads, handling enquiries, and helping convert conversations into contracts. Feedback & Insight gather client feedback, track satisfaction, and flag opportunities for service and revenue growth. Past Clients re-engage previous customers, create reasons to return, and generate referrals. Collaboration work closely with our Marketing Assistant to ensure messages, stories, and campaigns align with what clients actually want and need. Reporting & KPIs take ownership of your divisions numbers. Youll prepare and present weekly KPI reports (covering client satisfaction, retention, revenue contribution, and pipeline) and discuss them with Marketing, Operations, and Finance to keep us aligned and accountable. Youll thrive here if Youre calm, steady, and reliable under pressure a natural safe pair of hands. Youre client-focused but also commercially aware. You can balance empathy with a results-driven approach. Youre organised, focused, and good at keeping promises. You understand sales is about trust, not pressure. You enjoy building long-term relationships that naturally create revenue. Youre comfortable owning numbers, reporting clearly, and collaborating cross-functionally. What youll get: A role with direct impact on both client satisfaction and revenue growth Freedom to create and improve client processes Full visibility into the results of your work both in client loyalty and sales numbers A boss who values calm, steady professionalism as much as ambition Long-term growth if you show up and deliver This isnt a role for people who chase quick wins. Its for our future Head of Client Experience whos ready to build strong relationships, drive revenue, and help us grow with serious intent. To apply, send us: A CV and Cover Letter and well let you know the next steps. PS. Recruiters, we know you mean well, but weve got this. INDLS