Resident Liaison Officer – Social Housing Roofing Programme
Location: Eastbourne
Salary: £30,000–£35,000 Small Company Vehicle
Contract Type: Full-Time, Permanent – up to 10 years work
About the Company
Our client is a respected contractor specialising in social housing maintenance and external works. They are delivering a major roofing replacement and improvement programme across occupied homes in Eastbourne and require a Resident Liaison Officer to support residents throughout the project.
Role Overview for the Resident Liaison Officer
As the Resident Liaison Officer, you will act as the key link between residents, site teams, and the wider project delivery team. You will ensure households are fully informed about upcoming roofing works, supported throughout the process, and that any concerns are managed professionally.
Key Responsibilities for the Resident Liaison Officer
Resident Communication & Support
1. Act as the main point of contact for residents during roofing works
2. Explain project timelines, scaffolding needs, and potential disruption
3. Conduct home visits, drop‑in sessions, and resident meetings
4. Provide additional support to vulnerable residents
5. Manage and resolve resident queries and complaints
Project Coordination
6. Work with site managers and operatives to coordinate access and appointments
7. Maintain accurate communication and resident records
8. Carry out property visits to monitor progress and ensure respectful working practices
Community Engagement
9. Promote positive relationships between residents, contractors, and the client
10. Support feedback surveys and engagement initiatives
Administration & Reporting
11. Log resident interactions and concerns
12. Provide updates on engagement and satisfaction
13. Track issues to ensure timely resolution
Requirements for the Resident Liaison Officer
14. Experience as an RLO or in housing, customer service, or a community‑facing role
15. Strong communication and people skills
16. Ability to handle sensitive or challenging situations
17. Good organisational and IT skills
18. Full UK Driving Licence (vehicle provided)
What’s on Offer for the Resident Liaison Officer
19. £30,000–£35,000 salary
20. Small company vehicle included
21. Long‑term social housing contract in Eastbourne
22. Supportive, established delivery team
23. Opportunities for progression and development