Team Leader - AASC Job Profile Main Purpose To assist the Service manager in overseeing accommodation and support services for asylum seekers in accordance with Target Housing policies and procedures. Accountabilities Assist in monitoring, on an ongoing basis, and periodically audit, the services provided to ensure that they meet agreed contractual compliances governed by the Home office. Take decisions on referral allocations ensuring properties are ready and up to HHSRS standard. Monitor service users’ compliance with licence agreements and take action to resolve non-compliance issues. Implement Target Housing policies and procedures and monitor practice to ensure effective implementation and compliance. Contribute to the development of new policies and procedures and keep existing policies and procedures so that they meet current and future needs of service users and the organisation. Build effective relationships with landlords and other commissioners to ensure that their expectations are fully met. Ensure that all records (service users, staff, contact sheets, etc) are accurate and up to date. Assist the Service Manager to ensure all work is carried out within the contractual requirement. Ensure all maintenance work is carried out in accordance to contractual timescales. Keep up-to-date with any relevant health and safety developments, or changes in legislation or good practice. Attend as required, meetings, conferences, seminars etc on behalf of Target Housing. Liaise with external agencies such as Mears, Serco, Home office, refugee council, red cross, landlords, police, and others as appropriate to the nature of the work of Target. Aim to seek a resolution with regard to resident/neighbour disputes. Mediate during disputes between residents and decide on the appropriate action. Perform other such duties as may be required to further the aims of Target Housing. Adhere to Target Housing’s policies, procedures and processes. Person specifications Up-to-date knowledge of working with asylum seekers Experience of providing support or care to vulnerable clients & Families Up-to-date knowledge of supported housing Experience working in a fast pace environment. Experience managing day-to-day operations, of a support service. Confidence dealing with colleague issues. Experience managing complex service user needs. Ability to complete regular audits, in line with contractual requirements, and deliver feedback. Competencies Customer Focus (Critical) Developing & Coaching Others (Critical) Planning & Organising (Critical) Confidence & Judgement (Very Important) Integrity (Very Important) Communication & Influencing (Very Important) Team Work (critical) Flexibility (critical) Leading by Example (Very Important) Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity & Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with Rebecca.Elson@targetrotherham.org.uk We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! Closing Date: 05/08/2025