Security Operations Manager
Salary: Up to £45,000 + Company Car / Allowance
(SIA ACS / ISO 9001)
Location: Surrey
Overview
A leading and well-established security services provider is seeking an experienced Operations Manager – Security to deliver senior operational leadership across a multi-service portfolio including manned guarding, mobile patrols, keyholding, alarm response, and control room operations.
This is a visible leadership role responsible for driving service excellence, regulatory compliance, contract performance, and team development across a geographically dispersed operation.
Ideal for an experienced Security Operations Manager with strong knowledge of SIA ACS, ISO 9001, NSI Gold and British Standards, seeking progression within a professional and growth-focused organisation.
Key Responsibilities
* Provide senior operational leadership across guarding, mobile response and control room services.
* Ensure compliance with SIA ACS, ISO 9001, NSI Gold and relevant British Standards (BS 7499, BS 7984-1/3, BS 10800).
* Lead, mentor, and develop Duty Managers, Supervisors, and operational teams.
* Oversee workforce planning, rostering, and service delivery performance.
* Manage third-party providers and ensure SLA and contractual compliance.
* Review and enhance operational policies, procedures, and governance frameworks.
* Act as senior escalation point for incidents and operational risk management.
* Participate in on-call rota (2 weeks on / 2 weeks off) providing out-of-hours leadership.
* Drive continuous improvement, audit readiness, and quality assurance.
Essential Experience
* Proven experience as an Operations Manager – Security or Senior Security Operations Manager.
* Strong background across manned guarding, mobile patrols, alarm response, and control room environments.
* Demonstrable experience managing large, multi-site security teams.
* Experience implementing and improving operational processes and governance.
* Strong contract management and SLA performance oversight.
* Experience operating within SIA ACS and ISO-accredited environments.
* Confident stakeholder management and client engagement skills.
Qualifications & Requirements
* Valid SIA Licence (SG, DS or CP) – CCTV desirable.
* Full UK manual driving licence.
* Strong working knowledge of:
* ISO 9001
* SIA Approved Contractor Scheme (ACS)
* BS 7499
* BS 7984-1 / 7984-3
* BS 10800
* Competent in Microsoft Office and workforce management / rostering systems.
* Flexible and professional approach to duty management and out-of-hours support