Overview
Applications Support Analyst (Acturis) at NFP, an Aon company (Europe).
We’re hiring for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. The successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems, working within a dynamic environment and closely with the Senior Analyst.
We’re Looking For Someone With
* Experience supporting end users including insurance accounts, claims and finance handlers
* Troubleshooting skills with escalation to third-party providers as needed
* Strong Acturis platform knowledge and understanding of data structures preferred
* Proficiency with enterprise-level service desk systems
* Excellent communication, customer service and problem-solving skills
* Ability to train others, share knowledge, take initiative and work dependably
Using These Skills, You’ll Be
* Support employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation
* Assist with application issues, future acquisitions and business integrations
* Log and manage incidents and service requests using enterprise-level ticketing systems
* Support application integration, data migration and onboarding processes during acquisitions
What You’ll Love About Working Here
* Dynamic, fast-paced organisation in an exciting industry
* Opportunity to do globally impactful work from day one
* Learning from industry and business line specialists with decades of experience
* A wide variety of projects and challenges
* People First culture focused on wellbeing and development
* Rich suite of employee benefits and out-of-work perks
Benefits
* Finances: Matched employer pension contributions; Life Assurance and Group Income Protection; lifestyle discounts
* Work-life balance: Hybrid working options; generous annual leave
* Health and wellbeing: Comprehensive private healthcare; healthcare cash plan; additional wellbeing days
* Charity and community: Charity fundraising events; volunteering opportunities; apprenticeship programs
* Social: Regular company events; opportunities to socialise; great office locations
* Inclusion and belonging: Inclusion and Belonging Committee and multiple Business Resource Groups
NFP is an inclusive Equal Employment Opportunity employer.
Role Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Insurance
Location: Walsall, Birmingham, West Midlands area (UK).
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