Summary You will support the day-to-day administrative functions of the organisation while gaining valuable on-the-job experience. You will help ensure the smooth operations of the organisation, contributing to a variety of administrative and customer service-based tasks, to provide a consistent and high level of support to both sites. Halifax/Staffordshire Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday – Friday, 8.30am - 4.30pm with a 30-minute lunch 1-day. 40 hours a week Start date Saturday 1 November 2025 Duration 1 year 9 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Provide administrative support across both sites. Assist in handling incoming calls, emails, and other communications. Co-ordinate and carry out the activities for contacting customers who have made enquiries regarding courses across both centres. Greet and direct visitors and learners in a professional manner. Organise and maintain filing systems, both digital and physical. Maintain our CRM system with customer data and bookings. With support, register new candidates with the necessary bodies for vocational/accredited training. With support, administer card payments or raise invoices as required. Prepare course and examination paperwork and material as required. Prepare, format, and edit documents such as reports, memos, and letters. Schedule and coordinate meetings, appointments, and room bookings. Send calendar invites to Tutors in accordance with their booking schedules. Ensure communal areas within the centre are tidy and well-stocked. Participate in team meetings and contribute ideas to improving office processes. Attend training sessions and complete coursework related to the apprenticeship. Where you'll work Netherton Mill Halifax HX3 6SN Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider CALDERDALE COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship. Requirements Desirable qualifications GCSE in: English (grade 4/9 C/A) Maths (grade 4/9 C/A) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Organised Friendly Punctual Hard working Ambitious Well Presented Confident Reliable About this employer Viva Training Services specialise in Gas, Refrigeration and Renewable training, delivered from our sites in Halifax, West Yorkshire and our sister site in Staffordshire. Company benefits Additional annual leave for their birthday. Potential of hybrid working. After this apprenticeship The possibility of a full-time position upon the completion of the apprenticeship, performance dependent. Ask a question The contact for this apprenticeship is: CALDERDALE COLLEGE Madeline Oxby madeline.oxby@calderdale.ac.uk The reference code for this apprenticeship is VAC1000347828.