LaplandUK Macclesfield, England, United Kingdom
Ice Rink Supervisor – Macclesfield (Seasonal Role)
Event Dates: 11th November – 24th December 2025
Overview
Now in its 18th season, LaplandUK is a world-class immersive Christmas experience, crafted by Hollywood set designers and West End creatives. Welcoming over 170,000 guests each year, it transports families into an extraordinary festive journey through theatrical worlds, snowy forests, ice skating, and magical storytelling. We are looking for energetic and responsible Ice Rink Supervisors to deliver a safe and unforgettable skating experience at our themed outdoor rinks.
The Role
As an Ice Rink Supervisor, you’ll oversee the day-to-day running of LaplandUK’s iconic frozen pond. Leading a team of Marshalls, you’ll ensure smooth operations, prioritise guest safety, and help create magical memories for every visitor.
Responsibilities
* Oversee a safe, well-organised rink operation in line with all procedures
* Lead daily team briefings and keep morale high
* Support with scheduling and cover for absences as needed
* Report guest feedback, incidents, and potential hazards promptly
* Uphold accessibility and inclusion policies across your team
* Liaise with other departments to maintain smooth guest flow
* Manage safety incidents calmly and professionally
* Assist with VIP or PR visits as needed
* Complete all required training and e-learning modules
What We’re Looking For
You might already be a team leader, a supervisor in a fast-paced setting, or have experience in events or visitor attractions. Most importantly, you’re a confident, safety-conscious leader with great energy and people skills.
You’ll need
* Minimum 1 year in a supervisory or team lead role
* Strong understanding of health and safety in operational settings
* Ability to motivate teams and communicate clearly under pressure
* Confidence using basic tech systems (e.g. scheduling, comms tools)
* Friendly, calm, and solutions-focused attitude
* Experience in live events or attractions is a bonus, not a requirement
Shifts & Availability
AM and PM shifts available (one supervisor per shift). Final rotas will depend on your availability, with strong availability from mid-October to Christmas Eve required.
* £17.00 per hour
* One free hot meal per shift
* Free tea, coffee, and soft drinks
* Shuttle service from Macclesfield Station
* Staff discount in LaplandUK retail shops
* Free on-site parking
* Canteen and staff discounts
* A unique, supportive team culture in a truly magical environment
Locations
Macclesfield, England, United Kingdom
Apply Now
Bring energy, leadership, and a sense of wonder to one of the UK’s most beloved seasonal experiences. If you’re ready to help make magic happen this Christmas, we’d love to hear from you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Hospitality
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