Job Title Operations Assistant Department Operations Direct Reports None Reports to First Team Operations Manager Location Cobdown Park, Station Road, Aylesford, Kent, ME20 6AU Working Pattern 40hrs per week, evenings and weekends Salary Dependant on experience Level of DBS Enhanced Child Barred List About Us: London City Lionesses are part of the Kynisca group, setting a vision and building an infrastructure in which all the players and staff can thrive. Owned by Michele Kang, our vision for Kynisca is to: 1. Become the most pre-eminent sports organisation in the world; 2. Have a high-performance culture of winning on and off the pitch; 3. Train women as women; and 4. Motivate and inspire the next generation of girls and women. Our Values: We Lead The Way | We Dream Big | We Get it Done | We Innovate | We Inspire our Community Role Purpose: The role of the Operations Assistant is to provide support and assistance across training and matchdays to ensure the smooth running of First Team and Academy operations. Working with many colleagues across the business, this role gives a great insight in to the everyday running of a professional football club. The ideal candidate will be able to flex and adapt depending on the needs of the day, and to pro-actively anticipate where help and support may be required. Main Duties/ Responsibilities 1. Training Ground · Provide day-to-day operational support to the Operations Team · Support with any administrative requirements such as parking passes, accreditation and operational plans. · Support the Kit Team with equipment requirements for training (such as moving goals and other equipment to the correct location and storing away afterwards) and other ad hoc duties such as loading and unloading the Kit Van, pressing shirts etc. · Support the Kitchen Team with their requirements including receiving and unpacking of deliveries · Providing support to the kitchen team as needed to cover in busy periods and for absence · Support the maintenance of an elite training environment - ensuring everything is safely and correctly stored away when not in use 2. Matchday · Support with delivery of matchday related logistics include set-up and set-down of the stadium · Support the kit team with set-up and in-game kit and equipment related needs · Act as a point of contact for casual staff in the event of any low-level issues, escalating to the First Team Operations Manager or Operations Director as appropriate 3. Other ad-hoc duties as assigned from time-to-time by management Club Accountabilities 1.To comply with all Club policies, procedures and practices and carry out your role diligently and in the best interests of the Club 2.To lead with a proactive, high-performance mindset and actively contribute to a winning culture on and off the pitch 3.To behave in a manner consistent with Club values and policies 4.To ensure compliance with all relevant legal, regulatory, ethical and social requirements. 5.To keep confidential any information gained regarding the Club and its personnel. What we are looking for Qualifications and Training Desirable · Relevant sports business-related courses is a plus. Knowledge, Skills and Experience Essential · A pro-active, practical and positive mindset with the ability to manage multiple tasks at once · Good customer-service skills with a passion for delivering excellent service · Good communication skills · Collaborative approach to working with others to achieve goals · Good time management skills with the ability to work well under pressure and to deadlines Desirable · Exposure to a similar role working in an Operations teams Characteristics · Passionate about women’s football and broader women’s sport culture. · High standards of personal integrity and EQ. · Comfortable and able to work on own initiative · Has a learning mindset; is keen to continue their self-development and keep up to date with best practice and learning opportunities · Continually seeks to improve efficiency and performance · Seeks out and embraces new ways of thinking and working – not afraid to fail. London City Lionesses is committed to safeguarding, health and safety, and equality, diversity, and inclusion. We prioritise the welfare of children and vulnerable adults, the well-being of all staff and visitors, and fostering an inclusive environment where everyone feels valued and supported. These responsibilities are shared by all staff and volunteers, with safeguarding, safety, and inclusivity being collective priorities. All staff are required to adhere to the Club’s policies, complete relevant training, and actively contribute to maintaining a safe, inclusive, and welcoming environment. This includes timely reporting of concerns, compliance with health and safety regulations, and upholding the Club’s zero-tolerance approach to discrimination. For certain roles, additional checks, such as Disclosure and Barring Service (DBS) checks or health assessments, may be required. Applications must include a fully completed application form; CVs alone will not be accepted. All candidates will be assessed on merit and their alignment with the Club’s values.