Senior Pensions Administrator (Fixed term Contract for 6 months), Crawley
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
Our vision is to be the leading global share registrar, offering complementary services to our clients, founded on our core values of TRUST, COMMERCIAL awareness, COLLABORATION, and continuous IMPROVEMENT. There has never been a better time to join EQ.
As a senior team member, you will provide efficient, accurate, and friendly service to colleagues and customers, support your team, and identify process improvements. You should have a strong understanding of Pensions legislation, regulatory requirements, and HMRC guidelines. Additional responsibilities include training, coaching, and representing the team on projects.
Business Functions:
Equiniti supports renowned UK brands and public sector organizations in managing complex, regulated administration tasks related to pensions, payroll, and payments. Our services are critical yet non-core to our clients, enabling them to focus on their primary activities. We support eight million pension scheme members and process payments exceeding £21bn annually, including large schemes like the NHS and Armed Forces Veterans.
Core duties and responsibilities:
* Provide administration services to customers, adhering to Service Levels and quality targets.
* Complete, check, and audit casework; offer feedback, coaching, and training to colleagues.
* Engage with client contacts to resolve complex customer inquiries, utilizing pension knowledge.
* Provide technical guidance to team members and support process improvements to enhance output and customer service.
Skills, Attributes, and Behaviour:
* Minimum of 12 months experience in senior pensions administration.
* Excellent attention to detail and adherence to processes.
* Strong communication skills (written and oral) with a focus on customer service.
* Proven track record of quality, timely delivery, and strong numeracy and literacy skills.
* Ability to develop positive working relationships.
* Strong IT skills and willingness to learn new systems.
What We Offer:
* Save For Your Future - Equiniti Pension Plan with up to 10% employer contributions.
* All Employee Long Term Incentive Plan (LTIP) - Opportunity to benefit from company success.
* Health and Wellbeing - Employee Assistance Programme, life assurance at 4x salary, and wellbeing support.
* Employee discounts - Cashback and discounts at various stores.
* Flexible Benefits - Purchase benefits like gadgets, travel insurance, holiday trading, etc.
* Time Off - 28 days holiday plus bank holidays, plus 2 volunteer days annually.
* Recognition - ICON awards for exceptional contributions.
We are committed to equality and encourage applications from all individuals regardless of age, disability, gender, race, religion, or civil status. Employment is subject to satisfactory screening checks including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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