The successful candidate can expect to be involved in a range of the following: Drive Strategic Leadership : Be a visible, influential member of the Senior Leadership Teampersonally championing key messages, leading change, and inspiring engagement across the organisation. Lead with Purpose : Act as the central coordination hub for estates-related workplace adjustments, taking ownership of complex, multi-site cases and ensuring seamless, consistent delivery from triage to closure. Champion Inclusion and Collaboration : Role model inclusive behaviours and foster a culture of partnership by working closely with Estates, HR Casework, Commercial, and Site Responsible Officers (SROs). Innovate for Impact : Develop and implement tools, templates, and guidance that drive consistency and innovation in national deliverysetting the standard for excellence. Shape the Future : Identify operational gaps and lead on scalable, strategic solutions that enhance processes, align with policy, and embed best practice across the team. Own Complex Caseloads : Manage high-priority and sensitive cases with confidenceusing analytical insight to scope adjustments, assess needs, and present evidence-based recommendations to senior stakeholders. Build Capability and Resilience : Coach and mentor colleagues, share expertise, and promote reflective practice to strengthen team performance and service quality. Lead Stakeholder Engagement : Cultivate trusted relationships with internal and external partners, navigating complex cases with clarity and professionalism while ensuring alignment with organisational priorities. Person specification Essential Criteria : Strategic Coordination of Workplace Adjustments: Proven ability to lead and manage estates-related workplace adjustments across multiple sites. Must have experience owning complex cases from triage through to resolution, ensuring consistent and high-quality delivery. [LEAD CRITERIA] Stakeholder Engagement and Relationship Management: Strong background in building and maintaining trusted relationships with internal and external stakeholders. Must be adept at navigating complex, sensitive cases with professionalism and aligning outcomes with organisational priorities. Complex Case Management and Analytical Decision-Making: Proven ability to manage high-priority, sensitive cases with confidence. Must be skilled in using analytical insight to scope adjustments, assess needs, and present evidence-based recommendations to senior stakeholders. Capability Building and Team Development: Experience in coaching and mentoring colleagues to build team resilience and capability. Must have a track record of sharing expertise, promoting reflective practice, and enhancing service quality through continuous improvement. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely and effectively to diverse audiences. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Making Effective Decisions Managing a Quality Service Benefits Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Written Sift: To apply for this post, you will need to complete the online application process outlined below: A CV setting out your career history, with key responsibilities and achievements. The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility and is scored but please put the main content of your evidence and skills in your Personal Statement. A personal statement (maximum 1250 words), explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role against the essential criteria in the person specification. Further details around what this will entail are listed on the application form. If we receive a large number of applications, we will conduct an initial sift on the lead criteria: Strategic Coordination of Workplace Adjustments: Proven ability to lead and manage estates-related workplace adjustments across multiple sites. Must have experience owning complex cases from triage through to resolution, ensuring consistent and high-quality delivery. [LEAD CRITERIA] If you pass the initial sift, you may be progressed to a full sift or directly to interview. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Interview: Shortlisted candidates will be invited to attend an interview lasting up to 45 minutes. This will take place via MS Teams. The interview panel will be a minimum of two people and will assess Behaviours. To help you prepare and settle into the interview you will be sent the Behaviour Questions 5 days prior to your interview. These questions should be treated as confidential. The interview panel may ask you other questions which will not be shared in advance, including follow-up probing questions. Sift and Interview Dates Sift and interview dates to be confirmed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Che ck to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Mushtaq Raj Email : mushtaq.raj@dwp.gov.uk Recruitment team Email : dwprecruitment.grs@cabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments SEO WPA Estates Team Leader Candidate Pack -Final 12.08.25 Opens in new window (pdf, 980kB) Success-Profiles-Candidate-Overview (2) Opens in new window (pdf, 635kB) Terms and Conditions.docx (2) Opens in new window (pdf, 49kB) SEO WPA Estates Team Leader Candidate Pack -Final 12.08.25_Welsh- Opens in new window (pdf, 641kB)