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Commercial Operations Manager, Stoke-on-Trent
Client: Owen Daniels
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
We have partnered with Stuart Turner, who are on a mission to change how they power water. As the Commercial Operations Manager in the group, you will be a key point of contact for external customers and internal teams, tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfillment, and pre/post technical support.
Position: Commercial Operations Manager
Type: Permanent
Salary: Competitive salary + Bonus
Location: Henley
Responsibilities:
* Work closely with key account supply chain teams to enhance operational effectiveness, reduce order processing time and errors, minimize stock outs, reduce carriage costs, identify shared saving opportunities, and propose range changes.
* Create, manage, and follow up on sales quotations, ensuring accuracy and timely responses.
* Provide technical support via telephone and email to installers, trading customers, and consumers. Maintain excellent standards on Trust Pilot.
* Implement online support mechanisms such as FAQs, demos, webinars, social media support, on-site help tools, and AI tools, keeping them updated with best practices.
* Support Sales Director and external sales team to maximize customer interactions and sales opportunities.
* Set and manage data standards within the CRM system and create reports to support business needs.
* Identify opportunities for sales leads and process improvements to enhance customer experience.
* Collaborate with Quality and Engineering teams to address issues raised via consumer and installer interactions, working on root cause analysis and solutions.
* Manage quality claims with insurance partners to minimize costs.
Requirements:
* Commercial acumen with a focus on sales opportunities and profit growth.
* Experience working with external sales teams on joint customer initiatives.
* Strong analytical skills.
* Proven experience in supply chain management for large key accounts.
* Experience in customer support, order and quotation management, and technical support within manufacturing or distribution sectors.
* Ability to drive change and deliver commercial success.
* Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
* Strong organizational skills, attention to detail, and presentation skills.
* Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP or order management platforms.
* Ability to manage multiple priorities and work collaboratively across teams.
* Ability to support strategic goals and drive change within the organization.
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