Lab Engineer / Laboratory IT Support Engineer (Onsite)
We are recruiting a Lab Engineer / Laboratory IT Support Engineer to provide hands-on IT and EUC support within a scientific / R&D laboratory environment. This is a fully onsite role, supporting scientists with laboratory PCs, instruments and connected devices.
This position is highly practical and suited to someone with strong desktop support, Active Directory and lab-facing IT experience, rather than corporate service desk backgrounds.
Key Responsibilities
Provide end user computing (EUC) and desktop support to scientists and lab users
Image, build and onboard laboratory PCs and devices to the network
Support laboratory instrumentation, device connectivity and data flows
Troubleshoot hardware, software, network and connectivity issues
Use ServiceNow or similar ticketing systems for incident management
Support secure and validated environments, including GxP / non-GxP systems
Assist with documentation, testing and validation of laboratory systems
Essential Skills & Experience
Proven experience as a Lab Engineer, Lab IT Support, EUC Engineer or Desktop Support Engineer
Experience supporting laboratory or R&D environments
Strong knowledge of Active Directory
Hands-on desktop support / break-fix experience
Understanding of networking fundamentals (IP, subnetting, connectivity)
Experience with ServiceNow or ticketing systems
Desirable
Pharma, biotech or life sciences background
Experience supporting scientific or analytical instruments
Exposure to validated or regulated environments
This role suits candidates who enjoy onsite, hands-on technical support in fast-paced laboratory settings.
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