Overview
An opportunity has arisen for a part-time care navigator at Writtle Surgery. The care navigator plays a pivotal role in dealing with, supporting and assisting patients at our practice, helping them to access the right services and dealing with their queries via online triage requests, face-to-face and by telephone.
Responsibilities
* Greeting and directing all patients.
* Booking, cancelling and moving patient appointments.
* Handing out letters, completed forms, specimen bottles, etc.
* Dealing with requests for information.
* Advising patients of Practice procedures.
* Assisting with the daily incoming online triage requests
* Answering the telephone promptly.
* Assisting GPs with their requests.
* Referring patients to local domiciliary services.
* Dealing with some incoming emails and admin.
* General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.
* The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
* The Writtle Surgery is a 3 partner semi-rural dispensing practice of approximately 8,000 patients. We have 3 salaried GPs, and a fully staffed team including practice nurses, dispensers, secretaries and administrators, clinical pharmacists and receptionists.
* A competitive starting salary/hourly rate
* Supportive and friendly environment
* Peer support
* Access to the NHS pension scheme & very favourable employer contribution rate
* Free on-site parking
* Training and development opportunities
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