Customer Service Advisor Vacancy - Middleton
This is a full time, Monday - Friday, office based role.
JW Lees have an
exciting opportunity for a Customer Service Advisor to join the
established Customer Service Team based from our Greengate Brewery in Middleton,
Manchester.
What we offer our
Customer Service Advisors:
* Competitive salary plus profit share
* Private medical with BUPA
* 30% discount on food and drink across
our pubs and inns
* Discounted stays in our hotels and inns
* Wellbeing support with our Employee
Assistant Programme
* Great opportunities to grow in your role
and progress your career
Customer Service Advisor
responsibilities:
* Ensuring
all customers are dealt with in an efficient and professional manner via phone,
email or face to face
* Build
excellent relationships with customers
* Ensure
that all customer records are up to date on NAV
* Keeping
up-to-date with all the latest products and promotions and advising customers
of the same
* Upselling
and cross selling where possible to increase average sales value
* Managing
call diaries ensuring all customers are called on allocated days
* Ensure
phones are always covered and cover reception when required
* Managing
repairs and Tech Service calls through NAV – allocating work to specific
contractors and chasing updates
* Liaising
with other departments to assist in resolving any queries
* Working
closely with transport and warehouse to ensure on time delivery of customer
orders and any ad hoc order requests
* Dealing
with any customer complaints in a professional manner recognising the need to
escalate where required
* Assisting
the Sales Team with any ad hoc requirements or needs
* Recording
worksheets and dealing with queries arising from repairs
* Achieving
set KPI’s and Customer Service Levels and Standards
Customer Service Advisor
skills:
* Computer
literate, proficient to an intermediate standard in all Microsoft Office
packages
* Excellent
communication, both oral and written
* Professional
and flexible
* Be able
to cope within a high-pressured environment
* Be able
to devise solutions to issues as they arise
* Ability
to work in a team
* Always
demonstrate a can-do attitude
* Being
driven and positive
* Ability
to multi task
* Target
driven
* Being
sales oriented
* High
level of organisational skills
* High
level of motivation
* Ability to pay attention to detail and to work
methodically and accurately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:
Proud - Savvy - Honest - Passionate - Personal - Together