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We’re supporting a fast-growing, tech-driven business in their search for a Senior CRM Developer to help revolutionise how they manage customer operations.
This is a hybrid role, typically 1–2 days per week in their Hook office, offering flexibility while still keeping connected with the wider team. With exciting plans for growth and transformation, this is a brilliant opportunity to join a modern engineering environment where your impact will be real, visible, and valued.
The Role
This brand-new position sits within a collaborative squad focused on Customer Platforms. You’ll be central to designing and building tools that enhance customer experience across inbound support and outbound engagement—supporting a contact centre environment and beyond.
Key Responsibilities
* Build and maintain custom apps, tools, and widgets to optimise a major CRM platform (currently Zendesk, but open to all CRM backgrounds)
* Contribute to a long-term platform roadmap that supports automation and operational efficiency
* Collaborate closely with CRM leads, software engineers, and product stakeholders
* Champion clean, well-tested, and scalable code in a modern DevOps environment
Tech Environment
What We’re Looking For
We’re after an engineer with:
* Solid commercial experience with CRM systems (Zendesk, Salesforce, HubSpot, Dynamics etc.)
* Strong coding skills, ideally with TypeScript
* Exposure to cloud environments, especially AWS
* An automation-first mindset, with a passion for problem-solving and continuous improvement
* Ability to thrive in a dynamic, collaborative environment
Why Apply?
* Join a business committed to modern engineering and great customer experience
* Work in a supportive, empowered squad structure with real ownership
* Be part of something high-impact and high-visibility
* Competitive salary, strong benefits, and a clear progression path
? If you're an experienced CRM developer who enjoys coding, automation, and building better customer journeys through smart tech—get in touch today to find out more.
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