Responsibilities for the Work Coordinator role are:
1. Prioritising and scheduling backfill and reinstatement tasks
2. Rescheduling jobs that fall out of programme
3. Help us manage contract requirements for a range of jobs
4. Handling calls, scheduling a range of works
5. Validating each job to ensure the required information is available
6. Managing the customer and client relationships
7. Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
8. Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales
What we are looking for in our ideal Work Coordinator:
9. Good level of education
10. Previous call handling/ scheduling experience
11. Ability to operate a computerised data base system
12. Good knowledge of office working systems
13. Excellent communication skills
14. Ability to work independently and as part of a team
15. Demonstrate strong analytical skills and the ability to manage change
We offer a range of benefits for a rewarding career including though not limited to:
16. Pension scheme
17. 23 days Annual Leave, plus Bank Holidays
18. Cycle to Work scheme
19. Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
20. YuLife, includes:
21. Life Insurance/Death in service benefit – 2x annual salary value
22. Smart Health (including round the clock access to 24/7 UK-based GPs)
23. Best Doctors to provide a second opinion on complex cases or diagnosis
24. Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
25. Online Health Check
26. Nutrition consultations
27. Online fitness program
28. YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
29. Free will writing
30. Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
31. Exclusive membership and wellbeing product discounts
32. Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
33. Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
34. Discounted gym membership
35. Savings on cinema tickets, travel, holidays & retail