Better places, thriving communities.
Campsfield IRC are excited to announce a 3 month secondment opportunity for an M5 Operational Manager working within the Safer Detention Team. Expressions of Interest are welcomed from existing M5 and M6's with relevant experience.
This role is integral to the effective delivery of services at this unique facility. As a member of the Senior Leadership Team, you will help set the tone for a safe, respectful, and supportive environment. You will be entrusted with ensuring that every individual in our care is treated with dignity, compassion, and fairness, while consistently upholding the highest standards of security, professionalism, and operational excellence.
Your leadership will play a central role in building and maintaining a healthy, inclusive staff culture, promoting wellbeing and professional conduct, and ensuring compliance with contractual and Home Office standards. This role will focus on driving operational performance and maintaining a safe, inclusive, and high-performing environment across the centre, while championing best practice in your respective area of responsibility.
Main Duties and Accountabilities
Leadership & Operational Management
1. Lead, motivate, and support staff to maximise performance, professionalism, and contribution across the centre.
2. Ensure visible leadership presence across all residential areas, modelling positive behaviour and professional conduct.
3. Manage resourcing to ensure operational requirements are consistently met in line with contractual, financial, and company standards.
4. Support resilience within the operational management layer through active participation in the Duty Director and Duty Manager rota, ensuring consistent senior presence and oversight of serious incidents.
Culture, Staff Development & Wellbeing
5. Develop and maintain a culture of dignity, respect, inclusion, psychological safety, and resident-centred care.
6. Champion restorative practices and community-building initiatives across the centre.
7. Provide coaching and support to staff in managing vulnerable individuals, including post-incident care
8. Support staff training in trauma-informed care, safeguarding, conflict resolution, and professional development.
9. Promote and embed health, safety, and wellbeing throughout the operation, ensuring all legal, regulatory, and policy requirements are fully met.
Stakeholder Engagement & Communication
10. Manage effective communication channels, ensuring accurate and timely information flows internally and externally.
11. Work collaboratively with Home Office representatives, internal departments (Healthcare, Security, Education), external agencies (Probation, Social Services, Advocacy Groups, and Third Sector partners), and other stakeholders to maintain high standards of service delivery.
12. Ensure regular, transparent communication between staff and management to maintain engagement, trust, and accountability.
13. Support staff consultation processes, ensuring two-way communication and active participation in the shaping of centre culture.
Continuous Improvement & Strategic Contribution
14. Drive continuous improvement through data analysis, audits, performance reporting, and feedback to identify trends and deliver innovative solutions.
15. Contribute to strategic planning, policy development, and achievement of contractual Key Performance Indicators.
16. Support development and delivery of action plans arising from diagnostic tools related to staff culture and professional conduct.
17. Identify and implement opportunities to enhance staff wellbeing, engagement, and the overall quality of care for residents.
18. Support delivery of social value commitments, ensuring the centre contributes positively to the environment, staff wellbeing, and the wider community.
Person Specification
You will bring significant experience at managerial level within a custodial, detention, justice, or other complex operational environment, coupled with a strong track record in performance and compliance. The ability to analyse data and use performance reporting to identify trends and drive continuous service improvements will be essential, as will a solid understanding of governance, contractual standards, assurance processes, and risk management.
Equally important will be your ability to lead, coach and motivate teams, creating a positive, inclusive and high-performing workplace culture. You will be a confident communicator with the ability to influence and engage stakeholders at all levels, making sound decisions under pressure and managing competing priorities with resilience. Alongside strong organisational and problem-solving skills, you will demonstrate a clear commitment to equality, diversity, inclusion and social value, ensuring these principles are embedded across all aspects of your work.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .