Job Description
Job Title: Junior Account Manager & Client Operations Specialist
Department: Client Services / Partnerships
Location: Office-based (5 days per week when not travelling)
Travel: Potential for domestic and international travel
Role Overview
We are seeking a highly organised, proactive, and personable Junior Account Manager & Client Operations Specialist to support the delivery and growth of client partnerships across the sports and entertainment landscape. This role blends account management, client servicing, operational coordination, and event/talent support, making it ideal for someone who thrives in fast-paced environments and enjoys working across multiple projects simultaneously.
Key Responsibilities
Client & Account Management
* Serve as a day-to-day contact for assigned clients, building strong professional relationships.
* Coordinate deliverables, timelines, and communications to ensure campaigns and partnerships run smoothly.
* Prepare client-facing materials including reports, presentations, case studies, and one-pagers.
* Support senior team members in strategic planning and account growth initiatives.
Sports & Industry Knowledge
* Must have a broad knowledge of global sports, particularly tennis, golf, cricket, Formula 1, football, and esports.
* Demonstrate strong understanding of the commercial and media landscape within sport (or a willingness to learn), including sponsorship, rights holders, broadcasters, and digital platforms.
Operations & Organisation
* Manage multiple workstreams simultaneously with exceptional attention to detail.
* Coordinate logistics for meetings, campaigns, shoots, and events.
* Be available to travel regularly and work occasional irregular hours when required.
Research & Insight
* Conduct online research to gather relevant insights ahead of meetings, presentations, and client deliverables.
* Interpret media-related data and translate findings into clear, actionable insights.
Creative & Production Support
* Assist with the creation of presentations and marketing materials using tools such as Adobe or equivalent platforms.
* Support event production and management, either through prior experience or strong interest in this area.
* Develop and implement social media plans for talent and brand ambassadors that align with campaign objectives and production schedules.
Talent & Relationship Management
* Coordinate communications and logistics with talent, agents, and key stakeholders.
* Ensure talent deliverables, schedules, and content outputs are met.
Networking & Representation
* Represent the company professionally at events, meetings, and industry functions.
* Build and maintain relationships with clients, partners, suppliers, and industry contacts. An added bonus would be someone who has worked in a similar industry and would be able to bring in a number of beneficial contacts.
Skills & Experience
* Previous experience in account management, client services, partnerships, or related role.
* (Very) strong written and verbal communication skills, with a key focus on social media.
* High level of organisation and time management.
* Comfortable working in a fast-paced, deadline-driven environment.
* Proficiency in presentation and reporting tools (e.g. PowerPoint, Keynote, Adobe Suite, or similar).
* Confidence working directly with clients and external stakeholders.
* Ability to interpret data and communicate insights clearly.
Preferred / Advantageous
* Experience working in sports, media, marketing, events, or talent management environments.
* Understanding of basic budgeting, invoicing, or campaign financial tracking.
* Experience using CRM, project management, or workflow platforms (e.g. Monday, Asana, HubSpot, Salesforce).
* Knowledge of content production processes (shoot days, editing workflows, approvals).
* Basic knowledge of sponsorship measurement or ROI evaluation.
Personal Attributes
* Friendly, confident, and highly professional.
* Curious and proactive mindset.
* Adaptable and solutions-oriented.
* Comfortable travelling frequently.
* Strong team player with the ability to work independently.
Why Join
* Opportunity to work across major global sports properties and brands.
* Dynamic, collaborative environment.
* Exposure to high-profile campaigns, talent, and live events.
* Clear development pathway within account management and partnerships.
Seniority Level: Junior with possibility of a mid-level management role (dependent on experience)