Blue Arrow are looking for a Tenant Support Officer.
Candidate Requirements
* Must be able to work Monday to Friday
* Must have access to own car.
* Strong interpersonal skills - able to build rapport quickly and handle sensitive situations tactfully.
* Good organisational skills and attention to detail.
* Able to work independently, manage a varied workload, and travel between multiple sites.
* Confident using email, spreadsheets, and basic property management systems.
* Understanding of basic tenancy processes and property compliance requirements (desirable).
Responsibilities
Tenancy Administration
* Meet with tenants in person to sign tenancy/license agreements.
* Issue and collect notices where required.
* Maintain up-to-date key logs and oversee safe key storage.
Property Standards & Maintenance
* Carry out routine inspections of properties and communal areas.
* Report and follow up on maintenance issues with our head office team.
* Monitor compliance items such as fire safety equipment and general condition.
* Act as the main contact point for tenants on your patch for day-to-day queries.
* Relay tenant feedback, concerns, or requests to the head office.
* Provide basic guidance on housing processes and signpost to relevant support services where necessary.
Security & Safety
* Respond to urgent issues such as damage, anti-social behaviour, or health and safety concerns.
* Ensure empty or at-risk units are secure.
Floating Coverage
* Move between properties as needed to deal with ad-hoc issues, viewings, or inspections.
* Provide cover for other areas during absence or peak demand.
Benefits package
* Holiday pay
* Opportunity to work for a wide range of clients and venues
* Weekly pay
* Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc.
* Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays
* Discount Schemes
We look forward to welcoming you to the BlueArrow Team
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
#J-18808-Ljbffr