Import clerk

Import Clerk | Customs & Freight Forwarding
Freight Forwarding | Birmingham, Solihull
£28,000 - £30,000 DOE

We are currently working with an established freight forwarding business seeking an Import Clerk to join their Birmingham operation.

This is a hands-on operational role focused on managing import shipments, customs clearance, customer communication, and shipment coordination from start to finish.

The business operates predominantly within air freight, although candidates with sea freight, road freight, or wider freight forwarding experience will also be considered.

The role will involve:

• Managing import shipments from quotation through to completion
• Completing and monitoring CDS customs entries
• Preparing and processing import documentation
• Liaising with customers, overseas agents, and service providers
• Coordinating deliveries and shipment movement
• Acting as a key point of contact for customers and resolving queries
• Raising job files and preparing invoices
• Providing quotations and operational support where required

What they're looking for:

• Previous experience within freight forwarding, imports, or customs clearance
• Experience using CDS to process import customs declarations
• ASM Sequoia experience would be advantageous
• Air freight experience would be beneficial, although candidates from sea freight, road freight, or multimodal backgrounds will also be considered
• Strong customer service and communication skills
• Comfortable working in a busy operational environment
• Good attention to detail and organisational skills

Additional info:

• Predominantly air freight environment
• Salary: £28,000 – £30,000 DOE
• Established international freight forwarding business

This is a great opportunity for someone looking to further develop their freight forwarding and customs experience within a supportive operational environment