Customer Service and Sales Support Location: Inkberrow, Worcestershire | Contract: Permanent | Salary: £26,000 per annum The Role What is this role? This is a varied office-based role supporting the sales administration and marketing of growing amenity brands. You will act as the key point of contact for customers, handling technical enquiries, processing orders on Navision, and supporting the wider sales team to ensure a smooth customer experience. Core Responsibilities Order Management: Accurate and timely entry of sales orders onto Navision and assisting with inventory/stock availability forecasts. Customer Excellence: Professionally handling telephone enquiries, providing technical support, and converting leads into sales. Sales Support: Preparing quotes, supporting field-based business managers, and enhancing service levels through proactive contact. Internal Liaison: Coordinating with production, finance, and transport departments to manage delivery expectations and resolve issues. Requirements & Skills Experience: Previous experience in a fast-paced environment with a strong attention to detail. Tech Savvy: Capable user of Microsoft Office packages and able to learn internal CRM/order systems. Communication: Excellent telephone manner and a proactive, self-motivated approach to problem-solving. Essentials: Must hold a valid UK driving licence due to the location. Benefits & Company Culture Perks: Contributory Pension, Discretionary Company Bonus, Bupa Cash Plan, and Group Insurance. Environment: Join an equal-opportunity employer that values flexibility and professional personal conduct. Ready to Apply? We’re reviewing CVs for this Sales Support role right now—early applications are highly encouraged! (url removed) (phone number removed) (Alcester) | (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. Your next opportunity could be just a call or click away