Job Overview
This vacancy will be based at either Coleman House in Dover, or Folkestone Health Centre, Folkestone, with a requirement to work between the 2 localities.
About the Trust
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Key Responsibilities
* Support the day-to-day running of the administration team, aligned to the Mental Health Together team, Mental Health Together + Team and the MAS for South Kent Coast.
* Lead and manage a team of administrators who manage referrals, book appointments, type letters, respond to telephone calls and greet patients and carers at reception.
* Collaborate with the local leadership team, service managers and operational team leaders to improve administration processes, lead and motivate the team.
* Take the lead on implementing changes to admin processes to contribute towards achieving the trust objectives and improving the quality of service.
* Provide supervision and appraisals for the administration team.
* Manage any absence, performance or conduct issues in accordance with trust values and policies, with support from line manager and HR.
* Analyze and interpret performance reports and collate data as needed; responsible for agenda and minutes for team meetings.
* Work with a team of administrators developing and implementing a sound admin system to support clinical services in the Mental Health Teams.
* Collaborate with Admin Leads in other localities across East Kent to ensure good cross-knowledge of services & working practices and cohesion of transition for service users and clinical staff.
Candidate Profile
The ideal candidate will possess a positive and challenging attitude to embrace this new service in order to contribute towards achieving the trust objectives, and to improve the quality of the service provided to our patients and carers.
A prime part of this new role will be to oversee and collaborate with team colleagues, setting up first‑class systems to ensure an efficient and manageable support system for clinicians, managers, and our patients.
Additional Requirements
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Application Details
Please refer to the attached job description for the full details on the responsibilities and person specification.
This advert closes on Friday 8 May 2026.
#J-18808-Ljbffr