Posted: 17 June
The role
Location: Oxford (with occasional cover required at the Shampton branch)
Reports to: Chief Operating Officer
Salary: GBP 45,000 per annum + performance bonus ( GBP 50,000: GBP 52,000 OTE)
Hours: Full:time, permanent
The Opportunity
SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Branch Manager for their Oxford branch.
This is a hands:on operational leadership role responsible for the commercial and operational performance of the branch. The successful candidate will lead a team of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, and revenue growth.
This is not a desk:based management position. The Branch Manager will be highly visible within the branch, spending significant time coaching colleagues, observing client interactions, reviewing performance, and ensuring operational excellence across the business.
The role is ideally suited to an experienced people leader who thrives in a target:driven environment and enjoys taking ownership of both branch performance and team development.
Key Responsibilities
Leadership and Performance Management
Lead, motivate, and develop a team of Legal Advisors and Administrators. Drive a high:performance culture through coaching, accountability, and regular performance reviews. Conduct one:to:one meetings, performance discussions, and structured development plans. Manage underperformance effectively, implementing improvement plans where required. Support recruitment, onboarding, and ongoing development of team members.
Commercial and Operational Performance
Take ownership of branch revenue, productivity, profitability, and key performance indicators. Monitor performance data and implement actions to improve branch results. Drive improvements in conversion rates, advisor productivity, customer satisfaction, and overall branch performance. Identify opportunities to increase local market presence, client engagement, and referral activity. Ensure the branch consistently delivers against operational and commercial objectives.
Client Experience and Quality
Ensure clients receive a professional, compliant, and high:quality service throughout their journey. Maintain oversight of branch workflows and operational processes. Drive a right:first:time culture focused on quality, efficiency, and client satisfaction. Respond appropriately to escalated client concerns and feedback.
Compliance and Governance
Ensure all branch activities are delivered in line with regulatory requirements and internal standards. Maintain strong controls around compliance, data protection, and quality assurance. Support audit readiness and continuous improvement initiatives.
Community Presence
Act as an ambassador for the branch within the local community. Support local networking, referral:building, and community engagement activities. Help strengthen the branchs profile and reputation within the Oxford area.
Candidate Profile
We are seeking an experienced people leader who can demonstrate:
Current team management responsibility. Success leading teams in a target:driven or performance:focused environment. Strong coaching, leadership, and performance management skills. Experience driving operational improvement through data and observation. Commercial awareness and the ability to influence branch profitability and growth. A hands:on leadership style with a strong branch presence. Excellent communication, organisation, and stakeholder management skills.
Legal qualifications are not required. Our client is seeking a proven operational leader with the ability to deliver results through effective people management, accountability, and commercial awareness.
Reward and Benefits
GBP 45,000 basic salary.
Performance bonus ( GBP 50,000: GBP 52,000 OTE).
Statutory benefits.
Professional development and career progression opportunities.
The opportunity to join a growing legal servic
