Job Details Independent Living Coordinator Hours: 21 hours per week Salary: £14,302 per annum (£25,200 FTE) Location: Horsham - Covering Crawley area Closing Date: 30 th June 2025, midday Make a real difference every day by joining our friendly Independent Living team! We are looking for a compassionate, reliable and proactive Independent Living Coordinator to support older people to live independently at home. This role will be based in Horsham and will focus on supporting customers in the Crawley area. You will carry out home visits to assess needs, complete reviews and quality checks, and match customers with the right home help, gardener or volunteer, ensuring they receive high-quality, tailored support. Key responsibilities: Home visits for assessments and reviews Matching customers with suitable support services Responding to enquiries and making referrals Monitoring service quality and customer satisfaction Liaising with agencies and handling admin tasks What we’re looking for: A warm, empathetic communicator Organised, self-motivated, and confident working independently Experience in a care or support role is helpful, training will be provided Willing to travel locally for home visits What you’ll get: A supportive, inclusive team Ongoing training and development Flexible working opportunities The chance to make a real impact in the community If you feel you have the passion for the role but may not have all the skills we’d love to talk to you, so please do get in contact. How to Apply To apply, please read the full Job Description and get to know us at Welcome to Age UK West Sussex, Brighton and Hove. Then, submit your tailored CV and a covering letter (no more than 2 pages) explaining how you meet the person specification. We embrace innovation (yes, AI too!), but most importantly, we want to hear your voice. Please note applications without a cover letter will not be shortlisted. We are unable to accept sponsorship applications and you will need the Right to Work in the UK. Alternatively you can download our application form Age UK West Sussex, Brighton & Hove (aukwsbh) current vacancies If you're shortlisted, we’ll carry out DBS and reference checks before appointment. Need support with your application? Email us and we’ll be in touch. Benefits We value our team and offer a brilliant benefits package, including: Flexible working options Ongoing professional development 28 days annual leave bank holidays (pro rata for part-time roles) Blue Light Card eligibility BUPA Employee Assistance Programme (EAP) 4% auto-enrolment pension with life assurance Cycle to Work Scheme Who We Are At Age UK West Sussex, Brighton & Hove, we’re on a mission to change the way we age. As a local, independent charity and proud network partner of the national Age UK, we’re the go-to for expert guidance and support in later life. Whether it’s tackling issues like poverty, ageism and loneliness or helping people stay healthy, independent, informed and connected—we ensure that no one has to navigate later life alone. Through our advice services, wellbeing programmes and vibrant community centres, we empower older people with the support, companionship and activities they need to live life to the fullest. Our VIP values—Valued, Included, Passionate—drive everything we do, creating welcoming spaces where everyone feels heard and respected. If you want to make a real difference, come and join us. Equity Diversity & Inclusion We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We believe in removing barriers so that everyone has the opportunity to thrive. As part of our commitment to the Disability Confident programme, we actively support applications from disabled candidates and ensure fair, inclusive recruitment practices. We encourage individuals to let us know about any reasonable adjustments they may need, whether during the application process, interviews, or in the workplace. If you require any adjustments during the recruitment process, please let us know, we are committed to ensuring an inclusive and accessible experience for all applicants.