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E-Mobility Technical Support Specialist M/F/X
Description:
Why join the sales and marketing department?
Our Business Unit Hager Energy is dedicated to energy management products, with a primary focus on electric vehicle charging stations. As a 100% Hager Group-owned entity, the BU operates with a small business structure, bringing together on-site teams essential for effective product development. You’ll enjoy the flexibility and friendly environment of a small organization while benefiting from the advantages of a well-established global group (support, mobility, career development, diversity, etc.).
Within the Hager Energy Business Unit, you will contribute to its strategy and be responsible for defining the product offering (physical products, digital solutions, and services) to align with our customers' needs, ensuring profitable growth of your team’s product ranges.
In the energy department, we are shaping the electrical world of tomorrow. Share your energy and make a difference - join us!
As a E-Mobility Technical Support Specialist M/F/Xyou will report to Business Development Manager in the Sales&Marketing based in Telford for a permanent contract.
You will play a key role in delivering outstanding technical assistance to our customers and partners. Your mission? Ensure a seamless, high-quality support experience while troubleshooting and resolving issues related to our electric mobility solutions.
What will you do?
* Deliver expert frontline support – Provide fast, reliable first-line assistance via phone and email, building trust from the first contact.
* Resolve and escalate efficiently – Troubleshoot technical issues with EV charging solutions and escalate complex cases smartly to ensure quick resolution.
* Capture and document accurately – Log all interactions clearly in the ticketing system and share customer insights to support cross-team collaboration.
* Stay informed and proactive – Keep up to date with product changes and industry trends to offer top-tier support and drive continuous improvement.
* Champion the customer experience – Meet SLA targets and turn every support interaction into a positive, value-adding experience.
What about you?
* Technical background – Education or hands-on experience in tech, engineering, or a related field.
* Support & troubleshooting skills – Proven ability to diagnose and resolve hardware/software issues efficiently.
* eMobility expertise – Solid understanding of EVs, charging infrastructure, and connected technologies.
* Customer-focused mindset – Strong communication, empathy, and a service-driven approach.
* Detail-oriented & adaptable – Sharp analytical skills, with the ability to work independently in fast-paced settings.
Why This Role?
At Hager UK,we don’t just talk about ideas—we make them happen.If you’re someone who lovesgetting stuck in, taking ownership, and seeing the impact of your work, this is the role for you.
* Real ownership– You won’t just follow a process; you’ll drive it.
* A team that values action– Work with people who are passionate about delivering results.
* Space to grow– This role has the potential to evolve.
If you’re looking for a role where you can truly make a difference,step up and apply today.Let’s create something powerful together.
What we offer?
* Personalized onboarding experience programdesigned to make your first dayssmooth
* Opportunities to learn and grow through Hager Group's awarded HiUniversity.
* Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
* Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
* You will be invited for a first interview with the hiring manager & the recruiter
* A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!
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