Join Our Team as an Internal Sales Representative in Uddingston!
With extensive experience in insulation and building products, James Donaldson Insulation (JDI) is a leading distributor serving customers across the UK. As part of the James Donaldson Group, a family‑owned business with a rich heritage spanning over 160 years and a portfolio of 17 businesses and brands, we pride ourselves on delivering high‑quality products, outstanding customer service, and sustainable solutions.
Position Overview
As an Internal Sales Representative, you will be the first point of contact for our customers, playing a key role in driving sales growth. You will manage customer accounts, generate new business opportunities, and provide excellent customer service, while working closely with the wider sales team to achieve targets.
Key Responsibilities
* Handle incoming sales enquiries via phone, email, and online platforms
* Proactively identify and generate new sales opportunities
* Build and maintain strong customer relationships, ensuring high levels of customer satisfaction
* Prepare and follow up on sales quotations and provide product information
* Collaborate with the external sales team to develop and implement sales strategies
* Process orders accurately and efficiently
* Update and maintain customer databases and sales records
* Meet or exceed sales targets and KPIs
* Provide after‑sales support, resolving customer queries promptly
Qualifications and Skills
* Excellent communication and interpersonal skills
* Strong organisational skills and attention to detail
* Self‑motivated with a proactive approach to sales
* Proficient in Microsoft Office and CRM systems
* Ability to work in a fast‑paced environment
* Knowledge of insulation or construction products would be advantageous but not essential
What We Offer
* Discretionary bonus scheme.
* Opportunities for career development within a reputable and growing organisation.
* A supportive and collaborative work environment.
* A catalogue of additional benefits available to purchase such as critical illness cover, cycle to work scheme and additional holidays.
Work Hours
This is a full‑time, permanent role working 40 hours per week, Monday to Friday, 8:00am – 4:30pm, based at our Uddingston site. We can also consider part‑time hours via job share, shorter working days or fewer days each week. Please let us know any considerations when applying to this vacancy.
How to Apply
If you are passionate about sales and eager to contribute to a successful team, we want to hear from you! Apply now to become our next Internal Sales Representative by sending your CV to recruitment@donaldson-timber.co.uk by 6th April 2026
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