Software/IT Support Manager- Darwen, Lancashire BB3 Office based: 9am to 5pm Monday-Friday Salary: £40k Benefits: 25 days holiday plus Bank holidays and more to be discussed used at the application stage. Be the driving force behind exceptional customer experiences. We’re looking for a passionate and proactive Leader who’s ready to elevate service delivery, build high-performing teams, and foster strong, lasting relationships with customers. This role is ideal for someone who thrives in fast-paced environments, loves solving complex problems, and has a talent for leading and inspiring others in the IT support sector. What You’ll Be Doing Lead with purpose: Guide and support a team of service professionals, ensuring smooth operations and consistently high performance. Shape the service experience: Develop and implement standards, policies, and procedures that drive efficiency and customer satisfaction. Own service delivery: Oversee the day-to-day running of the Service Desk, ensuring quality and timely resolution of customer issues. Strengthen relationships: Maintain and improve customer relationships, acting as a trusted advisor and point of escalation. Drive continuous improvement: Regularly review processes and performance to enhance efficiency and service levels. Solve the tough stuff: Step in to resolve escalated service issues and customer complaints with empathy and urgency. Coach...